Patient Services Representative

6 days ago


Urbana, Illinois, United States Carle Foundation Hospital Full time
Job Summary

We are seeking a highly skilled Patient Services Representative to join our team at Carle Foundation Hospital. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support.

Key Responsibilities
  • Provide exceptional customer service to patients, families, and visitors, responding to their needs and concerns in a timely and professional manner.
  • Collaborate with healthcare team members to ensure seamless communication and coordination of patient care.
  • Manage patient appointments, including scheduling, rescheduling, and canceling appointments as needed.
  • Process patient demographic and insurance information, ensuring accuracy and compliance with regulatory requirements.
  • Collect payments and reconcile daily receivable activity to prepare for daily deposits.
  • Perform administrative tasks, including data entry, filing, and maintaining accurate records.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 5 years of experience in a healthcare setting, preferably in a patient services or administrative role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to work independently and as part of a team, with a strong focus on customer service and patient satisfaction.
  • Basic computer skills, including proficiency in Microsoft Office and electronic health record systems.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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