Patient Services Representative

6 days ago


Urbana, Illinois, United States Carle Foundation Hospital Full time
Job Summary

We are seeking a highly skilled Patient Services Representative to join our team at Carle Foundation Hospital. As a Patient Services Representative, you will play a vital role in creating a positive experience for our patients, families, and visitors.

Key Responsibilities
  • Provide exceptional customer service, responding to patient inquiries and concerns in a timely and professional manner.
  • Collaborate with healthcare team members to ensure seamless communication and coordination of patient care.
  • Manage patient appointments, including scheduling, rescheduling, and canceling appointments as needed.
  • Process patient demographic and insurance information, ensuring accuracy and compliance with regulations.
  • Collect payments and reconcile daily receivable activity to prepare for daily deposits.
Requirements
  • 3-5 years of experience in a healthcare setting, preferably in a patient services or administrative role.
  • Strong communication and interpersonal skills, with the ability to interact effectively with patients, families, and healthcare team members.
  • Ability to work independently and as part of a team, with a focus on delivering high-quality patient care.
  • Basic computer skills, including proficiency in Microsoft Office and electronic health record systems.
What We Offer

As a Patient Services Representative at Carle Foundation Hospital, you will have the opportunity to make a meaningful difference in the lives of our patients and families. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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