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Client Relations Coordinator
2 months ago
Company Overview:
At All Pets Veterinary Hospital, we believe in treating our employees and clients like family. Our motto, "Trust Our Family with Your Family," reflects our commitment to creating a supportive and nurturing environment. We are an AAHA-accredited facility located in Nashua, New Hampshire, specializing in the care of dogs, cats, birds, reptiles, and pocket pets. Our services include wellness exams, surgical procedures, dental care, radiology, ultrasounds, and more.
Position Summary:
We are seeking a dedicated Client Relations Coordinator to join our team. This role is perfect for individuals with a background in veterinary care who are looking to leverage their expertise in a client-facing capacity. You will play a crucial role in enhancing the client experience and ensuring that pet owners receive the information and support they need for their beloved pets.
Key Responsibilities:
- Personally greet and welcome clients and their pets, addressing their inquiries and concerns with empathy and professionalism.
- Monitor and identify signs of anxiety or stress in animals, providing solutions to ensure a comfortable visit.
- Respond to phone calls, emails, and text messages, offering guidance and solutions to client inquiries regarding their pets.
- Assess and prioritize urgent medical concerns to ensure timely attention.
- Provide compassionate emotional support to clients during challenging times, being prepared for various medical outcomes.
Qualifications:
- A minimum of 1 year of experience in the veterinary field is required.
- Strong communication skills, with a calm and compassionate demeanor.
- Highly organized with proficient computer skills.
- Excellent reading, comprehension, and writing abilities.
- Self-motivated with a desire for continuous learning and professional development.
What We Offer:
- Comprehensive benefits package including health, dental, and vision insurance, 401k with matching, life insurance, and more.
- Employee Assistance Program.
- Paid vacation and sick leave for all employees.
- Paid parental leave and bereavement programs.
- Competitive salary and continuing education allowances for licensed roles.
- Opportunities for career advancement and professional growth.
Join us in our mission to provide exceptional care and support to our clients and their pets. We look forward to welcoming you to our family
