AWS Cloud Operations Specialist

2 weeks ago

Charlotte, North Carolina, United States Pantheon Data Full time

Company Overview:

Pantheon Data, a subsidiary of Kenific Holding, is a privately-owned enterprise situated in the Washington, DC area. Established in 2011, Pantheon Data initially specialized in acquisition and supply chain management services for the US Coast Guard. Over the past decade, our service portfolio has expanded significantly, now encompassing infrastructure resilience, contact center management, information technology, software development, program oversight, strategic communications, engineering, and cybersecurity. Our clientele has also diversified to include commercial organizations, leveraging our extensive experience to broaden our service offerings to various agencies within the Department of Homeland Security (DHS), the Department of Defense (DoD), and other Federal Civilian Agencies.

Position Overview:

Pantheon is seeking a skilled and knowledgeable AWS Cloud Operations Specialist to become an integral part of our team. In this role, you will be pivotal in facilitating our transition from on-premises infrastructure to AWS cloud solutions.

Key Responsibilities:

  • Cloud Support: Your primary focus will be on maintaining the AWS environment, which includes managing IAM policies, monitoring system performance, applying patches, responding to incidents, and overseeing logging and security technical implementation guides (STIGs).
  • Issue Resolution: You will investigate and resolve intricate customer challenges associated with AWS services, identifying root causes and formulating solutions to guarantee optimal system performance and reliability.
  • Technical Assistance: Serving as a technical advisor, you will assist customers by addressing their inquiries, guiding them through troubleshooting processes, and configuring AWS services to align with their specific requirements.
  • Collaboration: You will collaborate closely with developers, product managers, and other internal teams to escalate complex issues and ensure a high level of customer satisfaction.
  • Documentation: You will be responsible for creating and maintaining comprehensive technical documentation and knowledge base articles to empower customers with self-service options.
  • Continuous Learning: Staying abreast of the latest AWS technologies and features will be essential to providing exceptional support to our customers.

Minimum Qualifications:

  • A minimum of 10 years of experience in IT operations or a related field.
  • Hands-on expertise with AWS cloud services, particularly EC2, S3, IAM, RDS, and CloudFormation.
  • At least 3 years of direct experience working with AWS.
  • Strong analytical and problem-solving capabilities.
  • Excellent communication and teamwork skills.

Preferred Skills & Experience:

  • Experience working with Department of Defense or federal clients is advantageous.
  • AWS certification (Cloud Practitioner or Solutions Architect - Associate) is preferred.
  • Experience with data migrations from on-premises to cloud environments.

Education:

A Bachelor's degree from an accredited institution is required.

Clearance Requirements:

U.S. Citizenship with the capability to obtain and maintain a DoD Secret clearance.

Work Location: This position is remote within the United States.

Compensation:

The salary range for this role is between $79,200 and $99,000, dependent on experience, geographic location, and contractual obligations.

Benefits Overview:

Pantheon Data is dedicated to providing competitive salaries and benefits to enhance employee satisfaction and productivity. In addition to standard benefits, we offer SmartBenefits through the Washington Metro Area Transportation Authority, allowing employees to allocate a portion of their pre-tax earnings to their SmarTrip account. Tuition assistance may also be available for continuing education and certifications relevant to the position.

Pantheon Data is an Equal Employment Opportunity Employer:

We are committed to fostering a diverse workforce and are proud to be an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

If you require reasonable accommodation during the application process, please reach out to our Talent Team.

This company utilizes E-Verify to confirm each employee's work authorization.

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