Customer Experience Director

6 days ago


Alexandria, Virginia, United States Donorbox Full time
Empower Nonprofits to Do More Good

Donorbox is a fast-growing fundraising and donor management platform helping thousands of nonprofits globally raise more donations efficiently. Our mission is to accelerate positive impact worldwide by empowering organizations to become highly effective at raising funds and managing their supporter base.

We are seeking a highly strategic and customer-obsessed Vice President of Customer to lead our Support, Support Engineering, and Account Management teams. This role will be a key member of the senior leadership team, responsible not only for providing world-class support experiences and nurturing long-term customer relationships but also for achieving revenue growth targets from our existing customer base.

About the Role
  • Develop and execute a holistic customer strategy that integrates support, support engineering, and account management into a cohesive exceptional customer experience.
  • Align post-sales initiatives with broader company objectives, ensuring every touchpoint maximizes customer satisfaction, product adoption, retention, and revenue expansion.
  • Define and prioritize key metrics for success, including CSAT (Customer Satisfaction Score), NPS (Net Promoter Score), Net Revenue Retention, and Churn.

$180,000 - $220,000 per year, depending on experience and location, plus equity and a performance bonus tied to key metrics. Fully remote work from the comfort of your home. We offer a generous time off policy, employer-sponsored health insurance plan, reimbursement package for home office expenses, eligibility for employee equity plan, wellness program, and more.



  • Alexandria, Virginia, United States Marvin Love and Associates Full time

    Job DescriptionWe are seeking a highly skilled Rooms and Guest Relations Director to join our team at Marvin Love and Associates. This key role will be responsible for overseeing the smooth operation of our hotel's rooms and guest services, ensuring that every guest feels welcome and valued.The ideal candidate will have a proven track record of managing...


  • Alexandria, Virginia, United States Walker BMW Mercedes Full time

    Customer Service RoleWe are seeking a highly skilled Customer Experience Representative to join our team at Walker BMW Mercedes. In this role, you will be responsible for delivering exceptional customer experiences and driving sales growth.With a competitive estimated salary of $58,000 - $68,000 per year, this opportunity offers a great chance to advance...


  • Alexandria, Virginia, United States Marshalls Full time

    At Marshalls, we are committed to providing our customers with a positive shopping experience. As a Customer Experience Specialist, you will be the face of our company, interacting with customers and embodying the values of honesty, integrity, and respect.


  • Alexandria, Virginia, United States Old Navy Full time

    About Old NavyAt Old Navy, we're more than just a clothing brand - we're a community that's all about empowering customers to express themselves through fashion.The Role:We're looking for a Customer Experience Ambassador who will play a key role in driving sales and delighting customers as they execute our processes and procedures. As a vital part of our...


  • Alexandria, Virginia, United States Cost Plus World Market Full time

    **Job Description**Cost Plus World Market is seeking a Customer Experience Specialist to join our team. In this role, you will be responsible for creating a positive and engaging shopping experience for our customers through excellent customer service and product knowledge.**Key Responsibilities:**Assist customers in finding the perfect products that meet...


  • Alexandria, Virginia, United States SERVPRO of AlexandriaMarltonMorningside Full time

    ResponsibilitiesDeliver exceptional customer service and manage the customer experienceSecure signed certificates of completion and satisfaction from customersEducate customers on contents/packout/packback processesIdentify and document project scope of workThis is an exciting opportunity to join a dynamic team and contribute to the growth and success of our...


  • Alexandria, Virginia, United States Walker BMW Mercedes Full time

    Job SummaryWe are seeking a skilled Service Advisor to join our team at Walker Mercedes-Benz. As a Service Advisor, you will be responsible for delivering exceptional customer service, managing service operations, and driving business growth.Key Responsibilities:Manage the service flow process, ensuring efficient and effective delivery of services to...


  • Alexandria, Virginia, United States Courtyard by Marriott Pentagon Alexandria Full time

    We are seeking a highly skilled and customer-focused Customer Experience Ambassador to join our team at Courtyard Alexandria Pentagon South. As a key member of our staff, you will be responsible for delivering exceptional customer experiences and ensuring that our guests have a memorable stay.Key Responsibilities:Provide attentive service to guests in the...


  • Alexandria, Virginia, United States Olde Towne School For Dogs LLC Full time

    About UsOlde Towne School for Dogs is a leading provider of dog training, grooming, and retail services in Old Town Alexandria. We strive to deliver exceptional experiences for our clients and their canine companions.We're committed to creating a positive and inclusive work environment where our team members can thrive. As a Retail Sales Associate, you'll...


  • Alexandria, Virginia, United States The Joint Chiropractic Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator at The Joint Chiropractic. In this role, you will be responsible for providing exceptional patient care and support, ensuring seamless clinic operations, and contributing to the overall success of our business.


  • Alexandria, Virginia, United States Old Navy Full time

    We're looking for a Customer Experience Associate to join our team at Old Navy. In this role, you'll be responsible for creating memorable shopping experiences for customers, executing company processes & procedures, and driving sales. Estimated salary is $50,000-$70,000 per year.About the RolePromote Old Navy's brand and products to drive sales and revenue...


  • Alexandria, Virginia, United States Rosenthal Automotive Full time

    About the RoleThe ideal candidate will have at least 1 year of customer service experience, a valid driver's license, and a good driving record. They must also be able to drive a manual transmission vehicle.This is an exciting opportunity to join a growing company and contribute to our mission of delivering outstanding customer experiences. Our comprehensive...


  • Alexandria, Virginia, United States Massage Envy Full time

    About UsMassage Envy is the leader in accessible massage and skin care, with over 35,000 members across the country. We're committed to delivering an exceptional experience for every client, and we're looking for talented individuals to join our team.Job DescriptionAs a Sales & Customer Service Associate, your primary responsibilities will include: Providing...


  • Alexandria, Virginia, United States Smashburger Full time

    Smashburger Job Description">About Smashburger: As a Guest Service Expert at Smashburger, you'll be the face of our brand. We're looking for individuals who are passionate about delivering exceptional customer service and making every guest feel welcome.">Job Summary: We are seeking a skilled Food Service Team Member to join our team as a Guest Service...


  • Alexandria, Virginia, United States Smart Solutions Inc Full time

    About the JobThis role involves providing exceptional customer service and ensuring that every interaction leaves a lasting positive impression on our customers.Key Responsibilities:Deliver top-notch customer service through accurate information provision, timely issue resolution, and effective complaint handling.Support marketing event planning,...

  • Support Expert

    2 weeks ago


    Alexandria, Virginia, United States Smart Solutions Inc Full time

    Job DescriptionWe are looking for a talented Client Relationship Specialist to join our team at Smart Solutions Inc. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Your primary responsibilities will include providing top-notch customer support, resolving...


  • Alexandria, Virginia, United States Rosenthal Automotive Full time

    About Our OpportunityWe're excited to announce a new opportunity for a highly skilled and motivated individual to join our team as a Loaner Customer Care Representative. In this role, you'll have the chance to work with our luxury clientele, manage daily operations, and collaborate with colleagues to achieve team goals.ResponsibilitiesProvide exceptional...


  • Alexandria, Virginia, United States Asbury Automotive Full time

    About UsKoons Alexandria Collision Center is part of Asbury Automotive Group, a Fortune 500 company and one of the largest franchised automotive retailers in the United States.Salary InformationThe estimated salary for this role is $15.50 per hour, paid semi-monthly. Additionally, we offer a comprehensive benefits package, including paid holidays & paid time...


  • Alexandria, Virginia, United States Rosenthal Automotive Full time

    Grow with Us at Rosenthal AutomotiveWe value our employees as much as our customers, fostering a work environment that promotes growth, respect, and opportunity.A Rewarding Salary: Starting at $14-16/hour with potential increases up to $18/hour based on performanceJob Responsibilities:Deliver exceptional personalized customer serviceManage office duties,...


  • Alexandria, Virginia, United States Carriage Services Full time

    **Job Title:** Managing Director of Operations**Estimated Salary:** $150,000 - $220,000 per yearCarriage Services is seeking a seasoned Managing Director of Operations to lead our funeral home operations in Alexandria, Virginia. This role involves overseeing the entire lifecycle of our services, from pre-need to at-need, while fostering strong relationships...