Executive Director of Guest Experience

4 days ago


Alexandria, Virginia, United States Marvin Love and Associates Full time
Job Description

We are seeking a highly skilled Rooms and Guest Relations Director to join our team at Marvin Love and Associates. This key role will be responsible for overseeing the smooth operation of our hotel's rooms and guest services, ensuring that every guest feels welcome and valued.

The ideal candidate will have a proven track record of managing budgets and teams, with excellent communication and problem-solving skills. They will also possess a deep understanding of hospitality industry best practices and relevant laws and guidelines.

Key Responsibilities:

  • Manage budgets and expenses to achieve financial targets.
  • Lead a team of staff to deliver exceptional customer service and maintain high standards of quality.
  • Collaborate with external parties to ensure seamless operations and resolve any issues that may arise.
  • Inspect facilities regularly to enforce compliance with health and safety standards.

Requirements:

  • Prior experience as a Hotel Manager or similar role.
  • Fluency in English; knowledge of other languages is an asset.
  • Degree in Business Administration, Hotel/Hospitality Management, or relevant field.

Salary: $75,000 - $85,000 per year, plus bonus, relocation assistance, and temporary housing. Benefits include health care plan, retirement plan, life insurance, paid time off, family leave, short-term and long-term disability, training and development opportunities, free food and snacks, and wellness resources.



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