Customer Experience Representative
3 weeks ago
We are seeking a highly skilled Customer Experience Representative to join our team at Walker BMW Mercedes. In this role, you will be responsible for delivering exceptional customer experiences and driving sales growth.
With a competitive estimated salary of $58,000 - $68,000 per year, this opportunity offers a great chance to advance your career in the automotive industry.
About the JobThe successful candidate will be responsible for:
- Greeting every service customer in a friendly, professional manner
- Acknowledging every service customer within 10 seconds after entering the service aisle or waiting in the driveway
- Using prescribed service tools to increase customer satisfaction
- Menus must be presented to each customer
- Determining customer's repair needs through open-ended questions
Other key responsibilities include:
- Checking vehicles for open recalls
- Keeping customers informed of progress or completion of repairs
- Preparing and tracking repair orders
- Soliciting repair approvals
- Performing active delivery with customers
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