Customer Experience Representative

3 weeks ago


Alexandria, Virginia, United States Walker BMW Mercedes Full time
Customer Service Role

We are seeking a highly skilled Customer Experience Representative to join our team at Walker BMW Mercedes. In this role, you will be responsible for delivering exceptional customer experiences and driving sales growth.

With a competitive estimated salary of $58,000 - $68,000 per year, this opportunity offers a great chance to advance your career in the automotive industry.

About the Job

The successful candidate will be responsible for:

  • Greeting every service customer in a friendly, professional manner
  • Acknowledging every service customer within 10 seconds after entering the service aisle or waiting in the driveway
  • Using prescribed service tools to increase customer satisfaction
  • Menus must be presented to each customer
  • Determining customer's repair needs through open-ended questions

Other key responsibilities include:

  • Checking vehicles for open recalls
  • Keeping customers informed of progress or completion of repairs
  • Preparing and tracking repair orders
  • Soliciting repair approvals
  • Performing active delivery with customers


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