Service BDC Representative

4 weeks ago


High Point, North Carolina, United States Carolina Hyundai of High Point Full time
Job Title: Service BDC Representative

We are seeking a highly motivated and customer-focused Service BDC Representative to join our team at Carolina Hyundai of High Point. As a Service BDC Representative, you will play a critical role in delivering exceptional customer service and driving sales growth through inbound and outbound calls.

Key Responsibilities:
  • Handle a high volume of inbound scripted telephone calls to sell service appointments
  • Ask strategic questions to determine the best technician, location, or department to serve the guest
  • Dial a high volume of outbound scripted telephone calls to new prospective clients
  • Use rebuttals to overcome objections and determine the guest's needs
  • Confirm guest appointments to ensure high show ratios
  • Compose professional emails to customers
  • Update guest contact information on each call
  • Utilize multiple computer systems on multiple monitors
  • Perform other duties as assigned
Requirements:
  • Experience with CDK is a plus, but not required
  • Strong computer skills and ability to multitask
  • Excellent verbal and written communication skills
  • Experience in the automotive industry is a plus, but not required
  • High School Diploma or GED required
  • Willingness to submit to a prescreen background check and drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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