Guest Experience Lead

2 days ago


High Point, North Carolina, United States McDonald's Full time
About the Job

We are seeking a highly motivated and customer-focused Guest Experience Lead to join our team at McDonald's. As a Guest Experience Lead, you will be responsible for creating a welcoming and enjoyable experience for our customers, ensuring that they receive exceptional service and have a positive interaction with our restaurant.

Key Responsibilities
  • Greet customers and communicate with them while ordering
  • Offer help with using the ordering kiosks
  • Assist customers with their orders and ensure they receive their food in a timely manner
  • Check with customers to ensure they are satisfied with their meal and offer assistance if needed
  • Handle any customer complaints or concerns in a professional and courteous manner
Requirements

To be successful in this role, you will need to have excellent communication and interpersonal skills, be able to work well under pressure, and have a strong commitment to providing exceptional customer service. You will also need to be able to work a variety of shifts, including mornings, afternoons, and evenings, and be available to work on weekends and holidays.

What We Offer

We offer a competitive hourly rate, opportunities for advancement, and a fun and supportive work environment. We also offer a range of benefits, including medical, dental, and vision coverage, as well as a 401(k) plan with matching contributions.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply today We look forward to hearing from you.


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