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Service Advisor

2 months ago

Springfield, Pennsylvania, United States Springfield Ford Inc Defunct Full time

Outstanding Opportunity for a Service Advisor at Springfield Ford Inc.


We are seeking a highly skilled and customer-focused individual to join our team as a Service Advisor at Springfield Ford Inc. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle ownership experience.


Key Responsibilities:


  • Provide exceptional customer service and support to our customers, ensuring their needs are met and exceeded.
  • Work closely with our service technicians and other team members to ensure seamless communication and efficient service delivery.
  • Manage customer expectations and resolve any issues or concerns in a timely and professional manner.
  • Stay up-to-date with our products and services, as well as industry trends and developments, to provide informed and expert advice to our customers.
  • Contribute to a positive and productive team environment, supporting our colleagues and promoting a culture of excellence and customer satisfaction.

Requirements:


  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Automotive knowledge and experience, preferably in a service or customer-facing role.
  • Customer service background and experience, with a proven track record of delivering exceptional customer experiences.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.

What We Offer:


  • A competitive salary and benefits package, including paid training and opportunities for advancement.
  • A dynamic and supportive work environment, with a focus on teamwork and customer satisfaction.
  • The opportunity to work with a leading automotive dealership, with a reputation for excellence and customer loyalty.
  • A comprehensive training program, designed to help you develop the skills and knowledge you need to succeed in your role.
  • A recognition and reward program, celebrating your achievements and contributions to our team.