Automotive Service Advisor
2 days ago
Job Location: Toyota West Springfield - West Springfield, MA
Position Type: Full Time
Job DescriptionAutomotive Service Advisor
We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Balise Auto. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring seamless communication, and delivering a world-class guest experience.
Key Responsibilities:
- Perform an active meet and greet with clear communication and expectations.
- Review the Vehicle Diagnosis & Multi Point Inspection with strict adherence to our service selling & customer handling system.
- Determine and recommend needed maintenance based on age, mileage, and history of the vehicle.
- Prepare a complete and accurate estimate of cost for labor and parts.
- Monitor the progress of each vehicle throughout the day and update customers as needed.
- Verify that the final invoice reconciles with the work performed on the repair order.
- Explain all completed work and charges to customers.
Requirements:
- Excellent communication skills and high customer service orientation.
- At least one-year related experience with a high CSI and Sales history.
- CDK DMS experience is preferred but not required.
- A current valid driver's license and insurability rating is required.
Benefits:
- Competitive compensation paid weekly.
- Health, prescription, dental, vision, life, and disability insurance.
- 401(k) with company match.
- Flexible healthcare spending accounts.
- Paid Time-Off available the month you come onboard.
- Paid Holidays and closed on Sundays.
- Employee discounts on vehicles, parts, service, insurance, and car washes.
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