Automotive Service Advisor

2 days ago


West Springfield, Massachusetts, United States Balise Auto Full time
Job Details

Job Location: Toyota West Springfield - West Springfield, MA

Position Type: Full Time

Job Description

Automotive Service Advisor

We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Balise Auto. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring seamless communication, and delivering a world-class guest experience.

Key Responsibilities:

  • Perform an active meet and greet with clear communication and expectations.
  • Review the Vehicle Diagnosis & Multi Point Inspection with strict adherence to our service selling & customer handling system.
  • Determine and recommend needed maintenance based on age, mileage, and history of the vehicle.
  • Prepare a complete and accurate estimate of cost for labor and parts.
  • Monitor the progress of each vehicle throughout the day and update customers as needed.
  • Verify that the final invoice reconciles with the work performed on the repair order.
  • Explain all completed work and charges to customers.

Requirements:

  • Excellent communication skills and high customer service orientation.
  • At least one-year related experience with a high CSI and Sales history.
  • CDK DMS experience is preferred but not required.
  • A current valid driver's license and insurability rating is required.

Benefits:

  • Competitive compensation paid weekly.
  • Health, prescription, dental, vision, life, and disability insurance.
  • 401(k) with company match.
  • Flexible healthcare spending accounts.
  • Paid Time-Off available the month you come onboard.
  • Paid Holidays and closed on Sundays.
  • Employee discounts on vehicles, parts, service, insurance, and car washes.


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