Automotive Service Advisor
4 weeks ago
Join Balise Auto as a skilled Automotive Service Advisor to deliver exceptional customer experiences and drive sales growth.
Key Responsibilities:- Meet and greet customers, providing clear communication and expectations.
- Utilize tools and technology to perform job duties at the highest level, enhancing the guest experience.
- Review Vehicle Diagnosis & Multi Point Inspection, adhering to Balise Group Service Selling & Customer Handling System.
- Determine and recommend necessary maintenance based on vehicle age, mileage, and history.
- Prepare accurate estimates of cost for labor and parts.
- Monitor vehicle progress and update customers as needed.
- Verify final invoices reconcile with work performed.
- Explain completed work and charges to customers.
- Understand customer satisfaction is key to business success and commit to maintaining high levels of satisfaction.
- Meet personal sales and CSI score expectations.
- Competitive compensation paid weekly.
- Comprehensive health, dental, vision, life, and disability insurance.
- 401(k) with company match.
- Flexible healthcare spending accounts.
- Paid Time-Off available upon hire.
- Paid Holidays and Sundays off.
- Employee discounts on vehicles, parts, service, insurance, and car washes.
- Excellent communication skills and high customer service orientation.
- Reliability and dependability.
- At least one year of related experience with high CSI and Sales history preferred.
- CDK DMS experience preferred but not required.
- A current valid driver's license and insurability rating required.
- Strong negotiation, communication skills, and high emotional intelligence.
- Ability to work in a fast-paced environment.
- Manufacturer experience preferred but not required.
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