Automotive Service Advisor

4 weeks ago


Springfield, Massachusetts, United States Balise Auto Full time
Job Title: Automotive Service Advisor

Join Balise Auto as a skilled Automotive Service Advisor to deliver exceptional customer experiences and drive sales growth.

Key Responsibilities:
  • Meet and greet customers, providing clear communication and expectations.
  • Utilize tools and technology to perform job duties at the highest level, enhancing the guest experience.
  • Review Vehicle Diagnosis & Multi Point Inspection, adhering to Balise Group Service Selling & Customer Handling System.
  • Determine and recommend necessary maintenance based on vehicle age, mileage, and history.
  • Prepare accurate estimates of cost for labor and parts.
  • Monitor vehicle progress and update customers as needed.
  • Verify final invoices reconcile with work performed.
  • Explain completed work and charges to customers.
  • Understand customer satisfaction is key to business success and commit to maintaining high levels of satisfaction.
  • Meet personal sales and CSI score expectations.
Benefits:
  • Competitive compensation paid weekly.
  • Comprehensive health, dental, vision, life, and disability insurance.
  • 401(k) with company match.
  • Flexible healthcare spending accounts.
  • Paid Time-Off available upon hire.
  • Paid Holidays and Sundays off.
  • Employee discounts on vehicles, parts, service, insurance, and car washes.
Requirements:
  • Excellent communication skills and high customer service orientation.
  • Reliability and dependability.
  • At least one year of related experience with high CSI and Sales history preferred.
  • CDK DMS experience preferred but not required.
  • A current valid driver's license and insurability rating required.
  • Strong negotiation, communication skills, and high emotional intelligence.
  • Ability to work in a fast-paced environment.
  • Manufacturer experience preferred but not required.


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