Client Services Representative

3 days ago


Westborough, Massachusetts, United States TEKsystems Full time
Job Title: Client Services Representative

We are seeking a highly skilled Client Services Representative to join our team at TEKsystems. As a Client Services Representative, you will be responsible for providing exceptional customer service and support to our clients on a daily basis.

Key Responsibilities:
  • Provide quality customer service and support to clients through phone interaction, problem resolution, and account transaction processing.
  • Under direct supervision, perform less complex operational tasks in a product or functional area, including processing, balancing, settling, and servicing all types of security transactions.
  • Respond to client inquiries and investigate and correct errors in client accounts and statements.
  • Record details about client inquiries and help resolve complicated client complaints.
  • Coordinate and expedite client inquiries to other departments for resolution.
Requirements:
  • 2 years of call center experience or universal banker experience.
  • Microsoft Office proficient.
  • Ability to manage high volume calls.
  • Excellent computer skills.
  • Excellent communication skills.
Benefits:
  • Medical, dental, and vision insurance.
  • Critical Illness, Accident, and Hospital insurance.
  • 401(k) Retirement Plan - pre-tax and Roth post-tax contributions available.
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents).
  • Short and long-term disability insurance.
  • Health Spending Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Time Off/Leave (PTO, Vacation or Sick Leave).

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.



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