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Customer Service Representative
2 months ago
Innova Solutions is seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Provide complex analytics and reporting services to improve and automate client processing systems.
- Manage moderate to complex external client issues and provide timely resolutions.
- Collaborate with internal teams to ensure timely delivery of service and resolution of issues.
- Participate in product development, enhancement, and testing to ensure accurate and efficient processing of high-value transactions.
- Solve complex problems based on in-depth knowledge of the system and industry standards.
- Provide support to lower-level client processing roles and may be responsible for supervisory review, training, and approval actions.
- Bachelor's degree or equivalent combination of education and experience.
- 5-7 years of total work experience, preferably in brokerage processing.
Innova Solutions is a leading provider of technology and business transformation solutions. We employ approximately 50,000 professionals worldwide and have a strong presence in North America, Asia, and Europe.
We are committed to providing our clients with exceptional service and support. If you are a motivated and experienced professional looking for a challenging role, we encourage you to apply.
