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Client Service Representative
2 months ago
Innova Solutions is seeking a highly skilled Client Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Complex Analytics and Reporting: Provide complex analytics and reporting services to improve and automate client processing systems.
- Client Issue Resolution: Manage moderate to complex external client issues and provide timely resolutions.
- Team Collaboration: Directly advise other organizational units/teams to ensure timely delivery of service or resolution of issues.
- Product Development: Participate in product development, product enhancement, and system testing to ensure products accurately and efficiently process high-value transactions.
- Problem-Solving: Solve complex problems based on an understanding and knowledge of the system, integrating in-depth area knowledge with industry standards and practices.
- Team Support: Provide support to lower-level client processing roles and may be responsible for allocating and checking work of other team members.
- Supervisory Responsibilities: May be responsible for specific supervisory review, training, and approval actions.
- Contribution to Team Objectives: Contribute to the achievement of related teams' objectives.
- Education: Bachelor's degree or the equivalent combination of education and experience.
- Experience: 5-7 years of total work experience is preferred.
- Industry Experience: Experience in brokerage processing is preferred.
- Pay Range: $25 per hour.
- Benefits Package: Innova Solutions offers a comprehensive benefits package, including medical and pharmacy coverage, dental and vision insurance, 401(k), health savings account (HSA), flexible spending account (FSA), life insurance, pet insurance, short-term and long-term disability, accident and critical illness coverage, pre-paid legal and ID theft protection, sick time, and other types of paid leaves.
Innova Solutions is a global technology and business transformation solutions provider, employing approximately 50,000 professionals worldwide. We deliver strategic solutions to our clients, enabling them to operate as leaders within their fields.
