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Customer Service Representative
2 months ago
Innova Solutions is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving complex issues, and ensuring timely delivery of service.
Key Responsibilities:- Provide complex analytics and reporting services to improve and automate client processing systems.
- Manage moderate to complex external client issues, ensuring timely resolution and high-quality service.
- Collaborate with internal teams to ensure problems and issues are addressed promptly and effectively.
- Participate in product development, enhancement, and testing to ensure accurate and efficient processing of high-value transactions.
- Solve complex problems using in-depth knowledge of the system and industry standards.
- Integrate technical expertise with business acumen to provide solutions to internal and external clients.
- Support lower-level client processing roles and may be responsible for supervising and training team members.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of industry standards and practices.
- Experience with client processing systems and technical support.
- Competitive pay rate: $24.00/hr - $25.00/hr.
- Benefits package, including medical, dental, vision, 401(k), and more.
- Opportunities for professional growth and development.
Innova Solutions is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.