Assistant General Manager

5 days ago


Chicago, Illinois, United States East Bank Club Full time
Job Title: Assistant General Manager

The Assistant General Manager is a key member of the East Bank Club team, responsible for overseeing the day-to-day operations of The Grill, sundeck, and Juicebar.

Key Responsibilities:
  • Manage all components of the front of house, ensuring exceptional member experiences and maintaining high-quality standards.
  • Delegate tasks to staff to improve the member experience and monitor the needs of upper management.
  • Lead the training of FOH staff and be responsible for continuing education.
  • Act as GM and perform duties in the absence of the General Manager.
Essential Functions:
  • Ensure all assigned staff is informed about disciplinary procedures and handling of grievances.
  • Establish and maintain effective professional relationships with members to ensure satisfaction and repeat business.
  • Respond to guest complaints with professionalism and represent EBC at all times.
  • Balance the member's best interests with the company's.
Requirements:
  • Schedule flexibility, including weekend and holiday availability.
  • Minimum of 5 years of management experience in the restaurant industry, full service.
  • Training others in policies and procedures related to the FOH department.
  • Providing exemplary guest care and hospitality.
Benefits:
  • Paid time off for full and part-time team members.
  • Health, Dental, and Vision Insurance for qualified team members.
  • 401k - company match.
  • Parking and transit benefits.
  • Pet Insurance through MetLife.
  • Complimentary club membership for you & spouse.
  • Employee discounts.
  • Value Sharing (Profit).


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