Assistant General Manager

2 weeks ago

Chicago, Illinois, United States Hudson Group Full time
Job Title: Assistant General Manager

Hudson Group is seeking a highly skilled and experienced Assistant General Manager to join our team at Chicago O'Hare International Airport. As a key member of our management team, you will be responsible for driving sales and profits, controlling labor and expenses, and protecting company assets.

Key Responsibilities:
  • Maximize sales and profits by meeting and exceeding sales budgets while minimizing shrink.
  • Control payroll and expense through maximizing staff productivity, properly and efficiently allocating labor, and by monitoring monthly store expenditures against budget.
  • Use monthly financial reports, and KPI reports to monitor and control expenses, improve profit margins, and control inventory levels.
  • Protect company assets by ensuring that all policies and procedures are consistently enforced and adhered to by staff and suppliers.
  • Minimize inventory shrink through regular physical inspections; Monitor high-risk areas for internal/external shrinkage, and by taking necessary steps for remediation.
  • Recruit, train, and develop all supporting levels of staff to ensure an efficient and profitable operation. Develop succession plan for the location and supports company management succession plan and other HR initiatives.
  • Ensure consistent excellent customer service delivered by knowledgeable and professional associates.
  • Demonstrate excellent product knowledge and promotes a consistently positive corporate image through clean, well-merchandised stores.
  • Communicate sales and store openings each day to Regional Director.
  • Ensure compliance of brand promotional programs and works closely with Brand Corporate Marketing department in development of new opportunities.
  • Works closely with Merchandising department and Regional Director in implementing brand initiatives and maintaining brand merchandising standards and vendor relationships and contracts.
  • Works closely with the General Manager to ensure monthly compliance of brand standards and assists in the completion of the monthly diagnostic report, including submitting pictures, data, and other information that may be required.
  • Provides enthusiastic, positive reinforcement and guidance to store staff.
  • Delivers/receives information to/from corporate office/staff.
  • Monitors suppliers' activities.
  • Problem-solves and ensures overall customer service for the operation.
  • Assumes the role and responsibilities of the General Manager in his or her absence.
Requirements:
  • Three to five years of retail store management experience. Multi-store management experience required for multi-store location.
  • SAP experience preferred.
  • Strong leadership qualities and organizational skills.
  • Good analytical business thought processes and problem-solving skills.
  • Able to coordinate multiple tasks and projects.
  • Good time management skills and attention to detail.
  • Effective interpersonal skills with customers, subordinates, peers, property owners, suppliers, and superiors.
  • Flexible to work periodic long and/or irregular hours, weekends, and holidays.
  • Fluent computer skills in Microsoft Office, Word, and Excel.

Hudson Group is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave, or veteran status, genetic information, or any other status protected by applicable federal, state, or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds, and identities.

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