Assistant General Manager

3 days ago

Chicago, Illinois, United States City Winery Chicago Full time
Job Title: Assistant General Manager

City Winery Chicago is seeking an experienced and dynamic Assistant General Manager to join our team. As a key member of our management team, you will be responsible for overseeing all front-of-house operations and providing support to the General Manager.

Key Responsibilities:
  • Oversee all front-of-house operations, including management of Resy and reservation confirmations.
  • Manage pre-shift messaging and oversee EOD notes as related to daily operations.
  • Assist in staff sales incentives programs and communicate through all FOH managers and supervisors.
  • Collaborate with events department to review the upcoming months in the calendar.
  • Coordinate operational details for Public Events amongst all appropriate departments.
  • Address ongoing facilities issues and maintenance needs.
  • Manage pre-service meeting agendas: shift notes, F&B training, policies & procedures.
  • Perform any and all other related functions, projects, initiatives as per business need.
Leadership:
  • Foster positive Company culture, build morale, and create on-going positive work environment and maintain a productive and professional workforce.
  • Direct and oversee proper and continued training of staff. Monitor management teams to ensure they are developing direct reports.
  • Interview, select, train, supervise, counsel, and monitor performance of staff.
  • Conduct disciplinary action as needed, including termination, when necessary in partnership with GM & HR and in accordance with Company policies and guidelines.
  • Assist in conducting staff meetings regularly to ensure effective and clear communication including management meetings, BEO meetings.
  • Ensure safe working environment in all areas.
  • Ensure proper and timely reporting of all incidents, injuries, accidents through proper channels.
  • Handle recruitment of new hires, with senior leadership partnership when required, set fair wages consistently, and ensure all hires and properly onboarded and given tools to succeed.
  • Handle personnel issues in partnership with GM, HR and COO when needed.
  • Clearly communicate and train staff on company updates, policy changes, and initiatives in a timely manner.
Financial Responsibilities:
  • Manage FOH F&B Forecast Sales and Labor Budgets.
  • Analyze F&B Sales by Revenue Center Reports to drive PPA's.
  • Review payroll punches weekly to make sure clock-outs are correct.
  • Communicate over time reports to enforce labor controls.
  • Review the P&L Statement and Management Report Monthly with the GM.
  • Assess Comp & Void activity and monitor all Waste/Loss management.
Administration:
  • Ensure proper completion of administrative tasks including trackers, financial-related reports, personnel forms including PAFs, CAFs, injury reports, and other necessary admin tasks.
  • Assist in oversight and approval of accurate payroll administration and processing.
  • Ensure accurate reporting and entries into all systems/ software that is utilized.
Requirements:
  • Minimum 5 years' experience in multi-faceted, high volume restaurant, venue and/or equivalent relevant experience.
  • Proven leadership skills and commitment to excellence.
  • Proven financial and business acumen; analytical skills, and ability to meet and exceed set budgets.
  • Unparalleled passion for hospitality, food, wine, and music.
  • Ability to successfully multitask, delegate, and manage several projects at once in high-pressure, fast paced environment.
  • Ability to respectfully mentor, train, develop, and hold teams accountable to expectations.
  • Must be detail oriented, strong execution skills.
  • Functional working knowledge of health department and all other related regulations.
  • Exceptional communication and interpersonal skills both written and verbal.
  • Strong culinary and wine knowledge.
  • Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data.
  • Must have proficient computer and technological skills.
  • Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pushing, pulling, lifting and carrying loads of up to 50 pounds, per business need.
  • Able and willing to work flexible scheduling including days, nights, weekends, and holidays.
  • Able to travel and attend business-related meetings and trips.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the EVerify Program in certain locations, as required by law.

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