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Strategic Account Leader

2 months ago

Chicago, Illinois, United States SAP SE Full time

Company Overview

At SAP SE, we cultivate a culture that prioritizes innovation and collaboration, fostering an environment where our employees can thrive. Our commitment to diversity, flexibility, and a purpose-driven approach shapes our workplace, allowing us to build a foundation for the future together.

Role Overview

The Global Client Executive, referred to as the 'Managing Partner (MP)', serves as the primary global account leader for one or more Strategic Customers. This role is pivotal in driving comprehensive customer engagement, ensuring the adoption of innovative solutions, and enhancing overall customer satisfaction throughout their journey with us.

Key Responsibilities

  1. Develop and implement a clear Account Strategy in collaboration with the Market Unit and the extended Virtual Account Team (VAT).
  2. Establish a multi-year roadmap with the customer that emphasizes innovation and transformation.
  3. Design a governance model that aligns both parties on strategic initiatives.

The MP is responsible for orchestrating SAP's efforts across various business lines, ensuring a unified approach to achieving the customer's strategic goals through a well-defined innovation roadmap.

Success Metrics

The effectiveness of the MP is measured by growth in new bookings for cloud software and services, maintaining revenue streams, and improving customer satisfaction metrics over time.

Essential Qualifications

  • Over 10 years of experience in Sales or Consulting within complex business software or IT solutions.
  • A minimum of 5 years of industry-specific expertise.
  • Experience in managing large accounts and leading account teams for at least 5 years.
  • Comprehensive knowledge of SAP's offerings, including services and support.
  • Strong communication skills and fluency in English, with proficiency in the local language.
  • Strategic thinker with a high degree of creativity and innovation.
  • Bachelor's degree or equivalent educational background.

Commitment to Inclusion

SAP SE is dedicated to fostering an inclusive workplace where all employees feel valued and empowered. We believe that diversity strengthens our company and enhances our ability to innovate and serve our customers effectively.

Compensation Transparency

We are committed to pay equity and transparency, providing a competitive compensation range that reflects the skills and experience of the successful candidate.

Work Environment

Our flexible working models and focus on health and well-being ensure that every employee can perform at their best, contributing to our collective success.