Financial Services Representative

4 weeks ago


Asheville, North Carolina, United States Local Government Federal Credit Union Full time
Job Summary

The Financial Services Representative will play a crucial role in providing exceptional member experience by offering personalized solutions, creating memorable interactions, and exceeding member expectations. This position requires a strong understanding of financial products and services, as well as excellent communication and interpersonal skills.

Key Responsibilities
  1. Provide personalized solutions to members, creating memorable interactions and exceeding member expectations.
  2. Build and foster relationships with current and potential members to increase their financial well-being.
  3. Exhibit adept recognition and adjustment to member needs, employing active listening techniques to effectively de-escalate member concerns.
  4. Maintain and balance assigned cash drawer daily, following operational procedures and cash limits.
  5. Accurately process member transaction requests and respond to member inquiries via various channels in a timely manner.
  6. Provide lobby support and maintain a strong knowledge of products and services available to Civic members, including current promotions.
  7. Assist with in-person opening of deposit and loan accounts, ensuring all information is received timely and accurately processed.
  8. Explain loan programs to members, evaluate their needs, and recommend loan options.
  9. Participate in beta-testing for possible workflow and process improvement, providing feedback to internal/external resources as needed.
  10. Educate members on digital solutions, providing self-service alternatives to manage finances at their convenience.
  11. Participate in required meetings and trainings, promoting a positive team environment and sharing knowledge of member feedback and effective practices.
  12. Collaborate with internal departments to provide a closed-loop experience for member requests.
  13. Comply with regulation, policies, procedure, and operational guidelines, proactively assessing and mitigating operational risks.

Requirements
  1. Minimum 1-3 years of banking/member service experience.
  2. High school diploma or equivalent.
  3. Excellent verbal, written, telephone, and interpersonal communication skills.
  4. Demonstrated strong customer service skills.
  5. Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.
  6. PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.
  7. Ability to function in a Consumer business office environment and utilize standard office equipment.
  8. Ability to lift a minimum of 25 lbs.
  9. Travel required on occasion.

Preferred Qualifications
  1. Credit Union member service experience.
  2. Knowledge of financial products and services, mobile and on-line banking a plus.


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