Customer Service Manager
1 day ago
We are seeking a highly skilled Customer Service Manager to join our team at Compass Group Careers. As a key member of our team, you will be responsible for ensuring exceptional customer experiences and driving business growth through effective account management and sales strategies.
Key Responsibilities- Develop and implement site visit plans to ensure client retention and satisfaction
- Collaborate with branches to support grand openings and drive business growth
- Ensure compliance with local and national account standards, reviewing corporate compliance reporting and implementing action plans as needed
- Develop and track incremental sales plans with local management to increase profitability
- Coordinate efforts to improve customer retention and client experience at the point of sale
- Build retail pricing opportunities and encourage repeat sales, introducing new products to increase revenue
- Drive compliance to merchandising standards and assess performance by location through audit reports
- Perform the job functions of the Route Driver position, including driving a company vehicle over an established route to deliver products and render services
- Bachelor's degree preferred; two-year college degree or equivalent combination of education and experience acceptable
- Three years of driving experience required, with a valid Non-CDL Class C driver's license and good driving record
- Preferred one to two years of experience in a customer service position or a minimum of one year of related experience
- Route management, retail, and merchandising experience preferred
- Ability to operate or willingness to learn material handling equipment, such as box trucks and handcarts
- Food and beverage experience
- Excellent communication skills required
- Must be able to travel to client sites and lift 50 pounds on a consistent basis
Associates at Compass Group Careers are offered a range of benefits, including a retirement plan, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, and voluntary benefits such as critical illness insurance, accident insurance, hospital indemnity insurance, legal services, and choice auto and home program. Full-time positions also offer medical, dental, vision, life insurance, disability insurance, commuter benefits, employee assistance program, and flexible spending accounts.
About Compass Group CareersCompass Group Careers is an equal opportunity employer committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
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