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Customer Service Representative

2 months ago

Carrollton, Texas, United States HomeTeam Pest Defense Full time

**Job Summary**

At HomeTeam Pest Defense, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch service and support.

**Key Responsibilities:**

• Provide exceptional customer service, consistently meeting or exceeding service standards and metrics

• Offer information to prospective customers, initiate new service, and properly set up customer accounts

• Maintain strong customer relationships through effective communication and issue resolution

• Escalate complex inquiries or problems to managers for timely resolution

• Collaborate with internal teams to resolve customer issues and improve overall service quality

• Stay up-to-date on company policies, procedures, and product knowledge to provide accurate information to customers

**What We Offer:**

• Comprehensive benefits package, including medical, dental, vision, and life insurance

• 401(k) plan with company match and employee stock purchase plan

• Paid vacation, holidays, and sick leave

• Employee discounts, tuition reimbursement, and dependent scholarship awards

• Opportunities for professional growth and advancement within the company

• Recognition for outstanding performance and contributions to the team

• A dynamic and supportive work environment that values PEOPLE, PROGRESS, and PROFESSIONALISM

**Requirements:**

• High School diploma or equivalent required; 1 year of customer service experience preferred

• Ability to work independently and as part of a team

• Strong communication and problem-solving skills

• Proficiency in Microsoft Office and ability to learn company-specific software

• Commitment to delivering exceptional customer experiences and meeting service standards