Customer Service Operations Manager
6 days ago
Resurgens Orthopaedics is seeking a highly skilled Customer Service Operations Manager to lead our call center team. As a key member of our operations team, you will be responsible for managing a team of appointment schedulers and operators, ensuring they provide timely and best-in-class customer service and patient access.
Key Responsibilities- Team Management: Lead and develop a team of customer service representatives, providing coaching and counseling to increase staff knowledge and performance.
- Customer Service: Ensure that customers receive timely and best-in-class service, resolving issues and concerns in a professional and courteous manner.
- Process Improvement: Analyze and implement process improvements to increase efficiency and effectiveness, reducing wait times and improving customer satisfaction.
- Reporting and Analytics: Develop and maintain reports and analytics to track key performance indicators (KPIs) and make data-driven decisions to improve customer service and operations.
- Collaboration: Work closely with directors, IT leaders, managers, and other supervisors to ensure seamless communication and collaboration across departments.
- Education: Bachelor's degree (preferred but not required)
- Experience: Minimum three to five years of experience in a leadership position in a call center or related field
- Skills: Proven leadership and customer service skills, with the ability to analyze and implement process improvements, develop and maintain reports and analytics, and collaborate with cross-functional teams
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Customer Service Operations Manager
6 days ago
Carrollton, Texas, United States Resurgens Orthopaedics Full timeJob SummaryResurgens Orthopaedics is seeking a highly skilled Customer Service Operations Manager to lead our call center team. As a key member of our operations team, you will be responsible for ensuring timely and best-in-class customer service and patient access.Key ResponsibilitiesManage a team of appointment schedulers and operators to provide...
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Customer Care Operations Manager
2 weeks ago
Carrollton, Texas, United States G6 Hospitality Full timePosition Overview The Customer Care Operations Manager is responsible for leading the Customer Care Contact Center operations. This role is crucial in ensuring the highest standards of service delivery, operational effectiveness, and alignment with G6 Hospitality's dedication to customer satisfaction. Key Responsibilities Operational Oversight: Manage...
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Operations Supervisor for Service Management
1 week ago
Carrollton, Texas, United States HTX Material Handling Full timeService Manager Role at HTX Material HandlingThe Service Manager is essential in ensuring optimal operational efficiency by leveraging robust administrative, customer service, and leadership capabilities. Key attributes such as adaptability, sound judgment, and effective decision-making are vital for navigating daily operational challenges.Oversees the...
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Operations Supervisor for Service Management
2 weeks ago
Carrollton, Texas, United States HTX Material Handling Full timeService Manager Role at HTX Material HandlingThe Service Manager is essential in ensuring the efficiency of operations by leveraging robust administrative, customer support, and mentoring abilities. Key attributes such as flexibility, sound judgment, and practical reasoning are vital for effectively navigating daily operational challenges.Oversees the...
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Customer Service Representative
1 day ago
Carrollton, Texas, United States Belk Full timeJob SummaryAt Belk, we are committed to delivering exceptional customer experiences. As a Support Associate, you will play a vital role in providing outstanding service to our customers, showcasing a passion for retail and fashion, and adapting to change efficiently. You will continually seek to learn about Belk's merchandise and stay up-to-date on industry...
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Customer Care Manager
2 days ago
Carrollton, Texas, United States G6 Hospitality LLC Full timeJob Summary:The Customer Care Manager at G6 Hospitality LLC oversees the operations of the Customer Care Contact Center to ensure service excellence, operational efficiency, and alignment with the company's commitment to customer satisfaction and partner satisfaction. This role involves developing, coaching, training, and evaluating team members, as well as...
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Customer Service Representative
2 days ago
Carrollton, Texas, United States Blue Collar Full timeJob Description:We are a family-owned and operated residential electrical service company, committed to providing exceptional service to homeowners and small-business owners. As a Part-Time Service Titan Specialist, you will play a vital role in ensuring our customers receive top-notch service and support.Key Responsibilities:Provide Excellent Customer...
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Customer Service Sales Representative
2 weeks ago
Carrollton, Texas, United States Bridgestone America, Inc. Full timeRetail SalespersonEmployee Type: Regular, Full-timeLocation: Carrollton, TXTeam: RetailJob Code: 2021_12322Zip Code: 75007Job OverviewThis dynamic role focuses on fulfilling customer needs both in-person and via phone communication. Utilize your interpersonal skills to clarify warranty options, coordinate schedules between technicians and clients, and manage...
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Food Service Operations Manager
2 weeks ago
Carrollton, Texas, United States Dallas Independent School District Full timeJob OverviewThe Dallas Independent School District is seeking a dedicated and experienced Food Service Operations Manager to oversee the cafeteria services within our educational institutions. This role is essential in ensuring that students receive nutritious meals while maintaining high standards of food safety and quality.Key ResponsibilitiesMeal...
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Customer Service Representative
2 weeks ago
Carrollton, Texas, United States RaceTrac Petroleum Full timePosition Overview: The Store Associate plays a crucial role in delivering exceptional service and maintaining a welcoming atmosphere for guests. This position involves engaging with customers, ensuring the store is well-stocked and clean, and adhering to safety and operational standards. Key Responsibilities: Guest Engagement: Provide friendly and efficient...
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Customer Service Representative
4 days ago
Carrollton, Texas, United States SMI USA Full timeAbout SMI USASMI USA is a leading provider of innovative solutions for complex human service operations. As a family-owned and operated business, we prioritize teamwork, dedication, and empowerment, fostering a culture that values work-life balance and career growth.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our 24/7...
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Customer Service Liaison
4 days ago
Carrollton, Texas, United States Nwswireless Full timeJob SummaryThe Customer Service Liaison at Nwswireless is a critical role in fostering and maintaining customer relationships and experiences. This position will work closely with the accounting, management, and sales teams to manage the order flow process, assist with supply chain management, execute orders, and oversee proprietary billing systems for...
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Customer Service Ambassador
1 day ago
Carrollton, Texas, United States Tony Brewer - State Farm Agent Full timeAbout the RoleWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Relations Representative at Tony Brewer State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.Key ResponsibilitiesCustomer Inquiry Management:...
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Sales Associate
2 days ago
Carrollton, Texas, United States Westlake Hardware Full timeAbout Westlake Ace HardwareA leading hardware retailer in the United States, Westlake Ace Hardware operates over 150 neighborhood stores across the country. Our company values a culture of personal and professional growth, and we are seeking individuals who share our commitment to excellence.Job SummaryThe Sales Associate will play a critical role in...
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Customer Service Receptionist
2 weeks ago
Carrollton, Texas, United States HomePro Full timeJob OverviewPosition Available: Dynamic Customer Service Receptionist for HomePro TeamAbout HomePro: A leader in the smart home industry, HomePro has been at the forefront of innovative solutions in automation, security, and entertainment for over two decades. Our mission is to enhance everyday living through cutting-edge technology and exceptional customer...
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Customer Service Representative
2 weeks ago
Carrollton, Texas, United States Blue Collar Services Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Blue Collar Services. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and resolving any issues...
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Restaurant Operations Manager
6 days ago
Carrollton, Texas, United States WKS Restaurant Group Full timeJob Summary:The Restaurant Operations Manager is responsible for overseeing the daily operations of a Wendy's restaurant, ensuring that all aspects of the business are running smoothly and efficiently. This includes managing staff, maintaining high standards of quality and customer service, and driving sales growth.Key Responsibilities:Staff Management:...
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Customer Service Associate
2 weeks ago
Carrollton, Texas, United States Ray Givens - State Farm Agent Full timeJob OverviewPosition Summary:Are you a personable individual with a passion for assisting customers? If so, a position with Ray Givens - State Farm Agent could be an excellent fit for you. Our agency specializes in providing State Farm insurance and financial service products.Key Responsibilities:Build and maintain customer relationships, ensuring follow-up...
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Customer Service Representative
1 day ago
Carrollton, Texas, United States HomeTeam Pest Defense Full timeAbout HomeTeam Pest DefenseWe're a leading pest management company dedicated to providing exceptional service to homeowners. Our team is passionate about delivering a delightful experience to every customer, and we're looking for talented individuals to join us in this mission.Job SummaryWe're seeking a highly motivated and customer-focused individual to...
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Restaurant Operations Manager
6 days ago
Carrollton, Texas, United States Five Guys Burgers and Fries Full timeAbout Five GuysFive Guys is a fast-paced, high-energy restaurant chain that prides itself on serving high-quality food and providing an exceptional customer experience. As a Restaurant Operations Manager, you will play a key role in leading our team to achieve this goal.Key ResponsibilitiesLead a team of restaurant staff to ensure excellent customer service...