Customer Service Representative

3 days ago

Carrollton, Texas, United States Belk Full time
Job Summary

At Belk, we are committed to delivering exceptional customer experiences. As a Support Associate, you will play a vital role in providing outstanding service to our customers, showcasing a passion for retail and fashion, and adapting to change efficiently. You will continually seek to learn about Belk's merchandise and stay up-to-date on industry technology.

Key Responsibilities:
  • Proactively greet and engage customers warmly and with a smile.
  • Support the store in meeting or exceeding its customer service goals.
  • Handle each customer transaction in a professional and friendly manner.
  • Thank each customer by name following a purchase.
  • Offer assistance to customers proactively and without prompt.
  • Use suggestive selling techniques with all customers.
  • Meet or exceed solicitation goals for the Belk credit Rewards program.
  • Meet or exceed Clienteling goals, where applicable.
  • Understand the store's assortment, including inventory available at other stores and online.
  • Use mobile devices to complete sales, where applicable.
  • Use digital computer-based point-of-sale and other digital technology to enhance the customer shopping experience.
  • Use the Belk App to inform customers about its features and benefits.
  • Use the Belk website to look up merchandise and complete in-store orders for customers.
  • Work professionally and pleasantly with coworkers, customers, and managers to accomplish defined tasks.
  • Maintain Belk's professional dress standards and appearance.
  • Maintain floor and stock areas consistent with store standards.
  • Support the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner.
  • Follow procedures for all systems, including counts, markdowns, re-tickets, and inventory control.
  • Comply with store policies, including those concerning attendance and tardiness.
  • Accept additional duties or share responsibilities during busy times and/or as requested by the Sales Team Manager.
  • Assist Operations teams with all non-sell duties as assigned by the Sales Team Manager.
Requirements:
  • No education requirement.
  • Experience in retail is preferred.
  • Excellent communication skills.
  • Ability to use and learn industry technology.
  • Physical ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone, and other related business equipment.
  • Ability to push/pull pounds when moving stock carts.
  • Task demands vary in each department due to different types of merchandise, requiring reaching above and below shoulder level and lifting 25-50 pound boxes.

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