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Guest Services Coordinator

2 months ago

Thousand Oaks, California, United States Four Seasons Hotels Limited Full time
About Four Seasons:

Four Seasons thrives on the dedication of our people. We are a diverse group of individuals who strive for excellence, pushing ourselves to achieve new heights while treating one another with respect and kindness. Our team members globally create remarkable experiences for our guests, residents, and partners through a commitment to luxury and genuine hospitality. We understand that the key to empowering our staff to deliver exceptional guest experiences lies in providing a world-class employee experience and a supportive company culture.

At Four Seasons, we value recognizing familiar faces, welcoming newcomers, and treating everyone we encounter as we wish to be treated ourselves. Whether you work with us, stay with us, or discover with us, our mission is to create lasting impressions. This stems from our belief that life is enriched when we genuinely connect with the people and the world around us.

About the location:
Located in a serene Southern California setting, our hotel embodies wellness and relaxation. Nestled at the base of the Santa Monica Mountains, between the sunny beaches of Malibu and the renowned vineyards of Santa Barbara, our refined yet inviting hotel offers a family-friendly environment and houses the Center for Health & Wellbeing, a premier destination for wellness. Come and redefine your experience of rejuvenation.

About the role:
The Front Desk Agent is responsible for welcoming guests to the hotel, ensuring an outstanding guest experience during check-in, throughout their stay, and at departure. This position aims to achieve the highest level of guest satisfaction during arrivals and departures, addressing a wide range of guest requests, assessing their needs, providing personalized recommendations, and adhering to Four Seasons service standards. This role is part of the Front Office team and reports to the Front Office Manager.

What you will do:
  • Manage all guest interactions with the utmost hospitality and professionalism, accommodating special requests whenever feasible.
  • Assist guests with inquiries related to hotel services, operational hours, key personnel, in-house events, directions, and more.
  • Respond to all guest requests promptly and accurately, interacting with guests both in person and via phone.
  • Resolve guest complaints and identify opportunities to personalize and enhance the service experience for all guests.
What you bring:
  • Over one year of experience in a luxury hotel or similar environment is preferred.
  • Exceptional interpersonal and communication skills.
  • Cultural sensitivity and a strong customer service orientation.
  • Guest-centric approach with an understanding of the importance of guest preferences.
What we offer:
  • Hourly Rate: $21.11
  • Health Insurance - Medical, Dental & Vision
  • 401K Plan with Company Match
  • Complimentary stays at Four Seasons worldwide
  • Complimentary meals in our Wellness Café
  • Laundered Employee Uniform
  • Employee Assistance Program
  • Investment in your Wellbeing
  • Life Insurance
  • Complimentary on-site parking
  • Training programs and tuition reimbursement
  • Opportunities for Growth & Development
Schedule & Hours:
  • Part-time position
  • Open weekend availability is required
  • Must be available for overnight shifts
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.