Customer Service Representative

3 days ago


Thousand Oaks, California, United States Southeast Ventura County YMCA Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Membership Representative at the Southeast Ventura County YMCA. As a key member of our membership team, you will be responsible for providing exceptional service to our members and guests, promoting our programs and services, and contributing to the overall success of our organization.

Key Responsibilities
  • Provide premier service to members and guests, ensuring a positive and welcoming experience
  • Process membership and program transactions accurately and efficiently
  • Build supportive and caring relationships with members and guests, understanding their needs and preferences
  • Assist members and guests with their health and program goals, providing guidance and support as needed
  • Listen to suggestions and concerns, responding promptly and professionally
  • Communicate effectively with other departments, including front desk, membership, and program staff
  • Recognize and respond to risk or safety issues, ensuring a safe and secure environment for all
  • Support promotional and fundraising efforts, contributing to the growth and development of our organization
Requirements
  • High school diploma or equivalent required; some college or degree preferred
  • Minimum 18 years old; current CPR, First Aid, and AED certification required
  • Knowledge of YMCA programs and facility features; proficiency with web-based database systems and word processing software
  • Ability to work with and interact with a diverse group of people; excellent communication and interpersonal skills
  • Ability to work a variety of shifts, including evenings and weekends; flexibility and adaptability required
What We Offer
  • Competitive hourly rate
  • Opportunities for growth and professional development
  • Free gym membership and access to YMCA programs and services
  • A dynamic and supportive work environment

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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