Workplace Service Coordinator

3 weeks ago

Thousand Oaks, California, United States JLL Full time
Job Summary

We are seeking a highly organized and detail-oriented Workplace Service Coordinator to provide building service support for our Visitor Center and Executive Area at the Thousand Oaks site. This is a 100% onsite position that requires excellent customer service, coordination, and problem-solving skills.

Key Responsibilities
  • Provide customer service interface for B27 Visitor Center, Leadership Forum, and Tech Bar and B28 Executive Area
  • Support/generate work requests (via Maximo and/or CrowdComfort)
  • Organize meeting supplies in the Leadership Forum
  • Start-up and maintain coffee machines for all assigned spaces
  • Maintain a clean and ready state of areas, ensuring they are wiped down, swept, and clean throughout the day
  • Coordinate with internal and external vendors (furniture arrangement, food services, janitorial services, etc.) as needed
  • Address possible minor repairs as needed
  • Work with JLL Facilities to escalate emergency/break-ins and notify of maintenance, repairs, or requests in support of a ready state
  • Maintain stocked restrooms and kitchen supplies
  • Act as point of contact during meetings/events, supporting issue management, daily walks, and clean-up/trash removal as requested
  • Field all calls, emails, texts, and escalate as required
  • Confirm daily that all areas and meeting rooms are reset appropriately
Requirements
  • High school diploma or GED equivalent
  • 3+ years of customer service experience in a professional business environment dealing with the public in person and on the phone
  • Competent in use of Microsoft Office computer applications
  • Excellent communication, client service, and follow-up skills
  • Proven ability to work without direct day-to-day supervision
  • Excellent customer service, team player who builds and maintains relationships
  • Excellent coordination skills, especially with multiple vendors and services
  • Ability to diagnose problems, make sound decisions, prioritize, schedule, and complete multiple tasks
Preferred Qualifications
  • Janitorial or cleaning experience

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