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Aviation Communication Specialist

2 months ago

Bohemia, New York, United States Raytheon Technologies Full time
Position Overview:

As an Aviation Communication Specialist, you will play a crucial role in the aviation industry, working closely with pilots and air traffic control to ensure seamless communication. This position offers a unique opportunity to engage in a dynamic environment where your customer service skills will shine.

Key Responsibilities:
  • Manage and operate HF/VHF radio systems, along with computer and telephone communication tools to accurately transcribe real-time communications from pilots.
  • Relay critical information to Air Route Traffic Control (ARTC) Centers, airlines, and other relevant agencies to facilitate smooth operations.
  • Assist in coordinating communications between aircraft and ground support stations, ensuring timely and accurate information exchange.
  • Maintain up-to-date records of in-flight anomalies and communicate necessary updates to Aviation Voice Service Staff and ATC Facilities.
  • Obtain a Restricted Radiotelephone Operator Permit through the FCC if not already possessed.
  • Support a 24/7 operational environment, including mandatory shift work and holiday coverage.
  • Achieve and maintain a typing speed of 40 words per minute on an electronic keyboard.
  • Perform essential functions that require visual acuity to read information on multiple monitors and auditory skills to hear communications through headphones.
Learning Opportunities:
  • Gain expertise in transcribing pilot communications into airline and FAA systems using advanced technologies.
  • Understand weather code symbols and procedures related to Air Traffic Control relay operations.
Qualifications Required:
  • High School diploma or equivalent (GED).
  • Authorization to work in the U.S. without sponsorship.
  • Previous experience in customer service roles.
Preferred Qualifications:
  • Experience in radio communications, call center operations, or dispatching.
  • Familiarity with airline transportation services or public agency dispatching.
  • Knowledge of technical and operational terminology used in aeronautical communication.
Benefits:
  • Annual salary increases in accordance with collective bargaining agreements.
  • Immediate medical coverage for you and your family upon hire.
  • Retirement Savings Plan (401K) options.
  • Life and Accident Insurance coverage.
  • Company-paid Short and Long Term Disability benefits.
  • Vacation days, personal days, holidays, and sick leave that increase over time.
Company Overview:

Raytheon Technologies is dedicated to providing innovative solutions in the aviation sector. Our team is committed to enhancing the travel experience through advanced information management systems and services. We strive to connect aviation seamlessly and sustainably, ensuring that our customers and passengers enjoy a reliable and efficient travel experience.

This position is safety-sensitive and candidates will be subject to drug and alcohol testing in accordance with FAA regulations.