Member Service Representative I
5 hours ago
Navigant Credit Union is a leading financial institution dedicated to improving the financial well-being of its members. With a rich history dating back to 1915, the credit union has grown to become one of the largest in Rhode Island, with over $3 billion in assets.
Our mission is to provide exceptional service and support to our members, while maintaining our community-driven values. We pride ourselves on being a best place to work, as recognized by the Providence Business News.
Job SummaryWe are seeking a highly skilled and customer-focused Member Service Representative to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service, processing member transactions, and providing financial solutions to meet our members' needs.
Key Responsibilities- Member Services
- Process member transactions, including deposits, withdrawals, and account transfers.
- Provide accurate and timely information to members regarding their accounts and financial services.
- Assist members with opening new accounts, ordering checks, and performing account maintenance.
- Interview and assist members with loan applications, obtaining necessary documentation and preparing loan packages.
- Loan Interviewing and Processing
- Receive and review loan applications, ensuring all necessary documentation is present.
- Analyze loan decisions and notify members of the outcome, discussing payment terms and options.
- Set up loans for disbursement, faxing or mailing necessary documents as required.
- Customer Service
- Provide exceptional customer service, responding to member inquiries and resolving issues in a timely and professional manner.
- Represent the credit union in a positive and professional manner, maintaining strong relationships with members and colleagues.
- Education
- High school diploma or equivalent required; associate's degree in a related field preferred.
- Experience
- Minimum 2-4 years of experience in a financial institution, with a focus on member service and loan processing.
- Demonstrated knowledge of credit union products, services, policies, and regulations.
- Skills
- Excellent verbal, written, and interpersonal communication skills.
- Strong organizational, analytical, and problem-solving skills.
- Ability to work in a fast-paced environment, managing multiple priorities and projects.
Navigant Credit Union offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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