Patient Services Representative Orthopedic Health

6 days ago


Grand Rapids, Michigan, United States Corewell Health Full time
Job Summary

As a Patient Services Representative with Corewell Health, you will play a vital role in delivering exceptional patient care and support to our patients. You will work collaboratively with our healthcare team to provide registration, concierge, and clerical services that make a real difference in the lives of those we serve.

Key Responsibilities
  • Responsible for complex patient/customer problem-solving, including high-level discernment when registering patients in treatment rooms.
  • Performs administrative functions, including assisting with patient check-out, scheduling patient appointments, and maintaining and modifying provider templates.
  • Obtains insurance authorizations and verifies prior authorization has been obtained, assists with retroactive insurance denials/appeals.
  • Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
  • Assists with training new team members utilizing standard work.
  • Ability to perform the role of Patient Services Representative, Associate when necessary.
  • Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety-related competencies and requirements on a timely basis.
Benefits

Corewell Health offers a comprehensive benefits package to meet your financial, health, and work-life balance goals, including:

  • Comprehensive benefits package
  • On-demand pay program powered by Payactiv
  • Discounts directory with deals on restaurants, phone plans, spas, and more
  • Optional identity theft protection, home and auto insurance, pet insurance
  • Traditional and Roth retirement options with service contribution and match savings
Qualifications

Required:

  • High School Diploma or equivalent
  • 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience


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