Gynecological Oncology Patient Service Representative

1 month ago


Grand Rapids, Michigan, United States Corewell Health Full time
Job Summary

As a Patient Service Representative in our Gynecologic Oncology department, you will play a vital role in delivering exceptional patient care and support. Your primary responsibilities will include:

  • Providing complex patient/customer problem-solving and high-level discernment when registering patients in treatment rooms.
  • Performing administrative functions, such as assisting with patient check-out, scheduling complex patient appointments, and navigating external patient referral portals.
  • Obtaining insurance authorizations and verifying prior authorization has been obtained.
  • Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
  • Identifying and reminding patients of health maintenance gaps.

What We Offer

  • A comprehensive benefits package to meet your financial, health, and work/life balance goals.
  • An on-demand pay program powered by Payactiv.
  • Discounts directory with deals on the things that matter to you.
  • Optional identity theft protection, home and auto insurance, pet insurance.
  • Traditional and Roth retirement options with service contribution and match savings.

Qualifications

  • High School Diploma or equivalent.
  • 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or other related experience.


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