Technical Support Specialist

2 weeks ago


Adams, Wisconsin, United States AVASO Technology Solutions Full time

AVASO Technology Solutions is actively looking for a Technical Support Specialist with a strong enthusiasm for the IT sector.

As a member of AVASO, you will join a worldwide organization that delivers IT Services to prominent national and international clients across various sectors.

We are a technology solutions provider with a presence in over 170 countries and robust distribution capabilities. Our history of success includes delivering top-tier technology solutions to enterprises of all sizes, including some of the most recognized brands globally.

AVASO presents an exceptional opportunity for growth within a reputable global company.

Website:-

VISA Requirements:- Candidates must be citizens or authorized to work in the USA.

Language Requirements:-

  • Candidates must possess fluency (minimum B2 level) in the English language.

Position: Technical Support Specialist (Freelance IT Support Specialist – L1/L2)

Position type: Part-Time Contract Role

Note:- This is an onsite support role, and travel will be required. Travel expenses will be reimbursed.

Freelance Work: You will operate independently, akin to self-employment, and will be compensated only for the hours or days worked on-site.

Freelance Work Process:

  1. When our client requires assistance with Desktop/Network Support L1 and L2 in your vicinity, our Help Desk Team will reach out to you via email or phone.
  2. Our representative will provide details regarding the issue at the client’s location.
  3. You can choose to accept or decline the ticket based on your availability. If declined, we will contact you with future opportunities.
  4. If accepted, you will need to visit the client’s site equipped with necessary tools such as a laptop with Windows 10, cables, a USB drive, and a reliable internet connection.
  5. The specific tools required will depend on the nature of the issue.

Key Responsibilities:

  • Execute IMAC (installs, moves, adds, changes) services on hardware for desktops and laptops.
  • Conduct software installations/upgrades for desktops and laptops, including staging and imaging.
  • Provide break-fix services as needed.
  • Deliver 1st or 2nd deskside support services, troubleshooting and resolving hardware, software, and network issues for end-users.
  • Offer 1st or 2nd-level help desk support to end-users.
  • Engage in LAN and internet-related activities.
  • Manage bench repairs and maintenance tasks.
  • Coordinate with third-party IT vendors as necessary.
  • Oversee IT asset inventory as required.

Required Knowledge, Skills, and Abilities:

  • 1-4 years of experience in hardware, software (Windows 7/10), and end-user support.
  • Demonstrated junior-to-intermediate skills in internetworking and troubleshooting.
  • Possession of a minimum Diploma from a recognized IT program.
  • A+ certification and other relevant IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMs preferred.
  • Self-motivated with the ability to manage multiple tasks simultaneously.
  • Excellent customer service capabilities.
  • Strong verbal and written communication skills.
  • Ability to work independently or collaboratively within a team.
  • Capacity to complete tasks effectively with minimal supervision.
  • Availability for flexible work schedules.

Examples of Support Tickets:

❖ Hardware recovery

❖ Router installation

❖ Windows updates, configuration, and upgrades

❖ Smart hand support

❖ Router/Switch IP configuration



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