Technical Specialist

5 days ago


Adams, Wisconsin, United States HCL Technologies Full time

Job Description:

Key Responsibilities:

  • To maintain and update Standard Operating Procedures (SOPs) and runbooks for the respective technical track.
  • To attend and handle complex Level 2 (L2) technical calls.
  • To provide Level 3 (L3) technical support under the guidance of an L3 Engineer.
  • To offer telephonic and remote troubleshooting support to clients.

Requirements:

  • Strong technical knowledge and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and collaborate with colleagues.
  • Strong analytical and problem-solving skills.


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