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Technical Support Specialist

2 months ago

Adams, Wisconsin, United States One Community Bank Full time
Job Overview

Are you eager to be part of a thriving organization where your contributions can make a significant difference? One Community Bank is on the lookout for a Full-Time Helpdesk Analyst to enhance our team. This role is pivotal in providing support across various locations.

As a Helpdesk Analyst, you will leverage your technical skills to assist colleagues with their technology-related challenges. You will serve as the primary contact for troubleshooting and resolving technical issues, ensuring timely and effective solutions. We also offer the flexibility of hybrid work arrangements along with competitive compensation.

Our comprehensive benefits package includes Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, Wellness Reimbursement Plan, Pet Insurance, Accident Insurance, Hospital Indemnity, Critical Illness, and both Short-term and Long-term Disability Insurance. If you aspire to elevate your career within a dynamic and innovative environment, consider applying for the Full-Time Helpdesk Analyst position.

Your Daily Responsibilities

In your role as a Helpdesk Analyst, you will be essential in supporting our internal teams with their technology needs. Your proficiency in computers, software, peripherals, and telecommunications will be crucial in assisting users to achieve their objectives efficiently. Strong communication and interpersonal skills will enable you to understand and address the needs of your colleagues effectively.

Qualifications for Success

To excel as a Helpdesk Analyst at One Community Bank, you should possess a blend of technical knowledge, analytical capabilities, and interpersonal skills. Key qualifications include:

  • Troubleshooting Experience: A minimum of 1 year of experience in troubleshooting computers and end-user technology, with over 2,000 hours of hands-on experience.
  • MS Windows Knowledge: A solid understanding of MS Windows is essential for providing effective support.
  • Microsoft 365 Administration: Familiarity with managing user accounts and permissions within the Microsoft 365 suite.
  • Hardware Troubleshooting: Experience in diagnosing and resolving hardware-related issues.
  • Networking Principles: Basic knowledge of networking concepts to assist with connectivity issues.
  • Analytical and Problem-Solving Skills: Strong abilities to identify and resolve technical challenges.
  • Organization and Interpersonal Skills: Excellent organizational skills to manage multiple tasks and strong interpersonal skills for effective communication.

By possessing these qualifications, you will be well-prepared to thrive in the role of Helpdesk Analyst at One Community Bank.