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Technical Support Specialist

2 months ago

Adams, Wisconsin, United States One Community Bank Full time
Job Overview

Are you eager to be part of a thriving organization where your contributions can make a significant difference? One Community Bank is on the lookout for a Full-Time Helpdesk Analyst to enhance our team. This role will provide essential support across various locations.

As a Helpdesk Analyst, you will leverage your technical skills to assist colleagues with their technology-related challenges. You will serve as the initial point of contact for troubleshooting technical issues and delivering prompt, effective solutions. This position also offers the potential for hybrid work arrangements, along with competitive compensation.

We provide an attractive benefits package that includes Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, Wellness Reimbursement Plan, Pet Insurance, Accident Insurance, Hospital Indemnity, Critical Illness, and both Short-term and Long-term Disability Insurance. If you are ready to elevate your career and contribute to a forward-thinking team, consider applying for the Full-Time Helpdesk Analyst position.

Your Daily Responsibilities

In the role of Helpdesk Analyst at One Community Bank, you will play a vital part in assisting our internal teams with their technology needs. Your proficiency in computers, software, peripherals, and telecommunications will be instrumental in helping users achieve their objectives efficiently. With excellent communication and interpersonal skills, you will be adept at understanding the requirements of your colleagues and providing the necessary support and solutions. Reporting to the Helpdesk Supervisor, you will collaborate effectively within the Technology Solutions Department.

Qualifications for Success

To thrive as a Helpdesk Analyst at One Community Bank, you will need a blend of technical knowledge, analytical capabilities, and strong interpersonal skills. Key qualifications include:

  • Troubleshooting Experience: A minimum of 1 year of experience in diagnosing and resolving computer and end-user technology issues, with at least 2,000+ hours of hands-on experience.
  • MS Windows Proficiency: A comprehensive understanding of MS Windows is crucial for supporting colleagues who utilize this operating system.
  • Microsoft 365 Administration: Familiarity with managing user accounts and permissions within the Microsoft 365 suite is required.
  • Hardware Troubleshooting: Experience in addressing hardware-related issues is essential for resolving technical challenges involving physical devices.
  • Networking Knowledge: A basic grasp of networking principles will aid in troubleshooting connectivity and configuration issues.
  • Analytical Skills: Strong analytical and problem-solving abilities are vital for effectively identifying and addressing technical problems.
  • Organizational and Interpersonal Skills: Excellent organizational skills are necessary for managing multiple tasks, while strong interpersonal skills will enhance your ability to communicate effectively with colleagues.

By possessing these skills, you will be well-prepared to excel in the Helpdesk Analyst role at One Community Bank.

Are You Ready to Contribute?

We prioritize the well-being of our team members, both professionally and personally. Our application process is designed to be user-friendly, recognizing the value of your time. If you are prepared to advance your skills and be part of a dedicated organization that appreciates hard work and innovative thinking, we encourage you to complete our application.