Customer Service Operations Leader

2 weeks ago


Huntington Beach, California, United States Summit Lending Full time
Position Overview:
We are looking for a skilled and proactive Customer Service Operations Leader to oversee our team of Customer Service Representatives. In this pivotal role, you will be tasked with energizing and guiding our team to achieve and surpass organizational benchmarks. You will ensure that our customer service center fulfills production goals for transferred inquiries while upholding superior call quality standards. Furthermore, you will be instrumental in training and developing Representatives for advancement into Mortgage Banker Trainees.

Key Responsibilities:
• Lead and motivate a substantial team of Customer Service Representatives to achieve and exceed organizational benchmarks
• Ensure your team meets production goals for transferred inquiries
• Uphold high-quality call standards
• Monitor call volume, assess data, and implement necessary adjustments
• Train and develop Representatives for advancement into Mortgage Banker Trainees
• Undertake additional responsibilities as required

Qualifications:
• Proficient English-speaking skills are essential
• At least two years of experience in Customer Service Management, ideally in a sales-oriented setting
• Positive demeanor with the ability to inspire others
• Confident leadership style with a focus on leading by example
• Self-driven team player
• Exceptional attention to detail and effective prioritization skills
• Strong organizational abilities and efficiency

Compensation:
• $65,000

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