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Pharmacy Customer Service Representative

2 months ago

Huntington Beach, California, United States Walgreens Full time
Job Summary

We are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for delivering exceptional customer service, processing prescriptions, and maintaining a clean and organized store environment.

Key Responsibilities
  • Customer Service
    • Engage with customers and patients to provide a positive and personalized experience
    • Respond to customer inquiries and resolve issues in a timely and professional manner
    • Model and share customer service best practices with team members
  • Pharmacy Operations
    • Process prescriptions accurately and efficiently
    • Assist pharmacists with scheduling and maintaining workflow
    • Verify medication information and check for potential interactions
  • Store Maintenance
    • Keep counters and shelves clean and well-merchandised
    • Take inventory and maintain records
    • Check in and price merchandise as required
  • Training and Development
    • Earn and maintain PTCB certification
    • Attend training and complete PPLs as requested by management
    • Stay up-to-date on the latest news and developments in healthcare and pharmacy
Requirements
  • Must be fluent in reading, writing, and speaking English
  • Requires willingness to work flexible schedule, including evenings and weekend hours
  • Prefer six months of experience in a retail environment
  • Prefer prior work experience with Walgreens
  • Prefer good math skills and computer skills
What We Offer

As a Pharmacy Customer Service Associate at Walgreens, you will have the opportunity to work in a dynamic and fast-paced environment, develop your skills and knowledge, and make a positive impact on our customers' lives.