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Customer Service Operations Leader

2 months ago


Huntington Beach, California, United States Summit Lending Full time
Customer Service Operations Leader

We are seeking a proactive and skilled professional to oversee our team of Customer Service Representatives. As the Customer Service Operations Leader, your primary responsibility will be to motivate and guide our team to meet organizational benchmarks and performance objectives. This role will include ensuring superior call quality, managing call traffic, and preparing Representatives for advancement opportunities within the company. The ideal candidate will possess robust leadership capabilities and a self-driven mindset.

Compensation:

$65,000

Key Responsibilities:
  • Motivate and guide a team of Customer Service Representatives
  • Ensure that performance metrics for transferred calls are achieved
  • Uphold exceptional call quality standards
  • Evaluate call data and implement necessary changes
  • Prepare and coach Representatives for career development
  • Execute additional assigned responsibilities
Required Qualifications:
  • Proficient English communication skills are essential
  • At least two years of experience in Customer Service Management
  • Positive demeanor with the ability to inspire others
  • Confident leadership style
  • Self-driven and collaborative team member
  • Outstanding attention to detail and organizational abilities
  • Strong written and verbal communication skills
About Summit Lending

At Summit Lending, we believe in fostering a supportive environment.

Summit Lending is more than just a workplace; it is a community that values each member and prioritizes relationships over transactions. Our core principles drive us to provide exceptional service, focus on continuous improvement, and appreciate every individual we engage with. If you are looking for a place to advance your career while being part of a cohesive family, Summit Lending is the ideal environment for you. Become part of something meaningful.