Desktop Support Specialist

2 days ago


Detroit, Michigan, United States Tekfortune Inc Full time

Tekfortune Inc is a leading consulting firm that specializes in providing top-notch staffing services to organizations worldwide.

In today's fast-paced business landscape, virtual recruiting and remote work are crucial for success. To address the growing demand for skilled professionals, our expert staffing team can help you find the perfect fit for your organization.


Job Title:
Desktop Support Specialist

Key Responsibilities:

  • Provide exceptional customer-facing support to end-users, ensuring timely resolution of technical issues.
  • Install, configure, and maintain desktops, laptops, mobile devices, and associated peripherals, as well as related software.
  • Perform break-fix, desk-side support, IMACD's, data migration, refreshes, and other technical tasks.
  • Provide on-site technical assistance to end-users, identifying potential issues that could impact their experience and taking proactive steps to prevent them.
  • Manage the ticket queue, ensuring tickets are resolved and closed within the defined service level agreement, and respond to end-user requests for updates on ticket status.
  • Coordinate with vendors for provision of end-user support, such as hardware vendor technicians for warranty repair/replacement.
  • Perform end-user support-related security and controls tasks, including access reviews, risk assessments, controls verifications, facility inspections, and maintenance of verification logs.
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  • Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT/AV contacts, and stand-by support.
  • Provide IT support for disaster recovery and immediate response in emergency situations at local sites.
  • Provide on-call support if required outside business hours on a rotational basis.

For more information and other job opportunities, please contact our recruitment team. To view all available jobs in the USA and Asia, visit our website.



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