Technical Support Specialist

4 weeks ago


Detroit, Michigan, United States System Soft Technologies Full time
Job Title: Technical Support Specialist

System Soft Technologies is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing comprehensive technical support for hardware and software supported by the District's technology.

Key Responsibilities:

  • Provide technical support for desktops, laptops, and tablets to increase reliability and access to equipment.
  • Setup, service, and maintain audio/video technology, including microphones, digital projectors, classroom audio, interactive whiteboards, video distribution equipment, and other educational technology.
  • Assist with new technology deployment and asset inventory, recovery, and recycling process.
  • Provide hands-on demonstrations of District hardware and software solutions to support end-users.
  • Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist with special projects, and resolve escalated incidents or service requests.
  • Provide technical support for district events, including periodic weekend and evening events.
  • Leverage the District's IT service management (ITSM) platform to manage and prioritize service requests and projects.

Requirements:

  • Minimum of three (3) years of desktop/computer support experience.
  • A+ Certification preferred.
  • Prior experience with VoIP, audiovisual equipment setup and operation preferred.
  • Proven technical ability to troubleshoot and perform routine maintenance on computers and peripheral equipment, including Windows, MacOS, and iOS systems.
  • Proficiency with Microsoft Office 365/Suite products such as Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
  • Good communication skills - interpersonal, written, and verbal.
  • Ability to manage multiple priorities and meet deadlines in a challenging work environment.
  • Ability to communicate technical information to teachers, students, staff, and community stakeholders in a clear and concise manner.
  • Knowledge of ITIL Foundations a plus.
  • Ability to perform physical tasks such as lifting and moving up to 50 pounds.
  • Must have reliable transportation for frequent travel between schools and central office.


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