Current jobs related to Technical Support Specialist - Detroit, Michigan - RICEFW Technologies

  • Technical Project Specialist

    3 weeks ago

    Detroit, Michigan, United States Intelligent Technical Solutions Full time

    Job Title: Technical Project SpecialistJob SummaryOur company, Intelligent Technical Solutions, is seeking an experienced Technical Project Specialist to join our team. As a Technical Project Specialist, you will be responsible for delivering innovative technology projects that meet and exceed client expectations.Key Responsibilities:Champion the successful...

  • Technical Support Specialist

    4 weeks ago

    Detroit, Michigan, United States Hello Innovation Full time

    About the RoleHello Innovation is a dynamic and innovative company that is revolutionizing the way we approach technical support. We are seeking a highly skilled and motivated Technical Support Specialist to join our team.As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our...

  • Technical Support Specialist

    3 weeks ago

    Detroit, Michigan, United States RICEFW Technologies Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at RICEFW Technologies. The ideal candidate will have a strong background in desktop support and a passion for delivering exceptional customer service.Key Responsibilities:Provide comprehensive technical support for hardware and software systemsIdentify, diagnose, and resolve...

  • Technical Support Specialist

    4 weeks ago

    Detroit, Michigan, United States RICEFW Technologies Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at RICEFW Technologies. The ideal candidate will have a strong background in desktop support and a passion for delivering exceptional customer service.Key Responsibilities:Provide comprehensive technical support for hardware and software systemsDiagnose and resolve...

  • Technical Support Specialist

    3 days ago

    Detroit, Michigan, United States Chelsea Search Group Full time

    Technical Support Specialist - HybridWe are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have a strong technical background and excellent communication skills.The Technical Support Specialist will be responsible for providing technical support to users experiencing problems with hardware, software, and...

  • Technical Support Specialist

    4 weeks ago

    Detroit, Michigan, United States Stefanini Group Full time

    At Stefanini Group, we are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to provide top-notch technical support to our clients.Key Responsibilities:Provide technical assistance to end-users via phone, email, or web chat.Resolve technical...

  • Technical Support Specialist

    3 weeks ago

    Detroit, Michigan, United States Chelsea Search Group Full time

    Job SummaryWe are seeking a highly skilled User Support Specialist to join our team at Chelsea Search Group. As a key member of our IT department, you will be responsible for providing top-notch technical support and troubleshooting services to our users.Key ResponsibilitiesProvide technical support and troubleshooting services to users experiencing problems...

  • Technical Support Specialist

    4 weeks ago

    Detroit, Michigan, United States Brooksource Full time

    Job Summary:Brooksource is seeking a skilled Technical Support Specialist to provide top-notch support to our agency end users. As a key member of our IT team, you will be responsible for maximizing the productivity and efficiency of their computer-related equipment and processes.Key Responsibilities:Provide technical assistance and support to end...

  • Technical Support Specialist

    4 weeks ago

    Detroit, Michigan, United States System Soft Technologies Full time

    **Job Summary:**The Technical Client Service Specialist in the Technology Division's Client Services team is the primary contact for technical support for district staff and students. This role involves diagnosing and resolving basic to moderately complex technical issues via phone or remote connection, managing service requests, and escalating unresolved...

  • Technical Support Specialist

    4 weeks ago

    Detroit, Michigan, United States Strategic Staffing Solutions Full time

    Job Summary:Strategic Staffing Solutions is seeking a skilled Technical Support Specialist to provide technical assistance to customers for various technologies, including desktops, laptops, virtual machines, and software. The ideal candidate will have 2 years of recent helpdesk experience and a high school diploma or equivalent.Key Responsibilities:Provide...

  • Technical Support Specialist

    4 weeks ago

    Detroit, Michigan, United States RICEFW Technologies Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at RICEFW Technologies. The ideal candidate will have a strong background in desktop support and be able to troubleshoot and resolve technical issues for hardware and software supported by the District's technology.Key Responsibilities:Provide comprehensive wraparound...

  • Technical Support Specialist

    1 month ago

    Detroit, Michigan, United States Frontline Education Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our Client Support Organization. As a trusted advisor to our clients, you will provide insight into best practices and a consultative approach to ongoing client support.Key ResponsibilitiesApply problem definition methodology and techniques to help clients define the scope of...

  • Autodesk Technical Support Specialist

    1 month ago

    Detroit, Michigan, United States Tata Technologies Full time

    Job Summary:As a Technical Support Specialist for Autodesk, you will be responsible for providing exceptional technical support to customers, helping them achieve their goals and objectives. You will be the primary point of contact for customers, responding to their technical inquiries and resolving issues in a timely and professional manner.Key...

  • Autodesk Technical Support Specialist

    4 weeks ago

    Detroit, Michigan, United States Tata Technologies Full time

    Job SummaryAs a Technical Support Specialist for Autodesk software, you will be responsible for providing expert technical support to customers. This includes establishing and maintaining working relationships with customers, demonstrating thought leadership and product expertise, and innovating and delivering packaged service offerings to increase customer...

  • Technical Support Specialist

    4 weeks ago

    Detroit, Michigan, United States Digital Technology Solutions Full time

    Digital Technology Solutions is seeking an experienced Technical Support Analyst to join our team in Detroit, MI. The ideal candidate will have a minimum of three years of desktop/computer support experience and hold an A+ Certification.Key responsibilities include:Providing technical support for desktop and computer systemsTroubleshooting and resolving...

  • Technical Support Specialist

    3 weeks ago

    Detroit, Michigan, United States Zenfreed, LLC Full time

    Job SummaryThis position serves as a technical expert in an Information Technology environment, providing problem diagnosis, implementation, administration, support, and maintenance of computer hardware, software, and network products. The successful candidate will be responsible for leading, coordinating, and overseeing teams that work on processes,...

  • Technical Support Specialist

    4 weeks ago

    Detroit, Michigan, United States Stefanini Group Full time

    Job Responsibilities:Provide technical assistance to end-users via various communication channels.Resolve end-user problems through restorative or maintenance actions.Respond to incidents and calls based on established procedures.Accurately track and record incidents and calls in a timely manner.Job Requirements:Bachelor's degree or vocational training in...

  • Technical Solutions Specialist

    3 weeks ago

    Detroit, Michigan, United States A2MAC1 Full time

    Job Title: Technical Solutions SpecialistJob Summary:A2mac1 is seeking a skilled Technical Solutions Specialist to join our team. As a Technical Solutions Specialist, you will be responsible for presenting product offerings and architecture to prospects and customers, inspiring confidence in our technology infrastructure, and removing technical hurdles in...

  • Salesforce Technical Specialist

    4 weeks ago

    Detroit, Michigan, United States CapB InfoteK Full time

    Job Title: Salesforce Technical SpecialistWe are seeking a highly skilled Salesforce Technical Specialist to join our team at CapB InfoteK. The ideal candidate will have extensive experience working with Salesforce and a strong understanding of its various features and functionalities.Key Responsibilities:Design and implement Salesforce solutions that meet...

  • Senior Technical Support Specialist

    1 month ago

    Detroit, Michigan, United States Fleet Cost & Care Full time

    About Fleet Cost & CareFleet Cost & Care is a leading provider of software, training, and support solutions for fleet management in various industries. With over 30 years of experience, we have established ourselves as a trusted partner for companies worldwide.Job DescriptionWe are seeking a highly skilled and experienced Senior Technical Support Analyst to...

Technical Support Specialist

1 month ago

Detroit, Michigan, United States RICEFW Technologies Full time
Job Title: Technical Support 3

Job Summary:

We are seeking a highly skilled Technical Support 3 to join our team at RICEFW Technologies. The successful candidate will provide comprehensive technical support services for hardware and software supported by the District's technology.

Key Responsibilities:

  • Provide technical support for desktops, laptops, and tablets to increase reliability and access to equipment.
  • Setup, service, and maintain audio/video technology, including microphones, digital projectors, classroom audio, interactive whiteboards, video distribution equipment, and other educational technology.
  • Assist with new technology deployment and asset inventory, recovery, and recycling process.
  • Provide hands-on demonstrations of District hardware and software solutions to support end-users.
  • Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist with special projects, and resolve escalated incidents or service requests.
  • Provide technical support for district events, including periodic weekend and evening events.

Requirements:

  • Minimum of three (3) years of desktop/computer support experience.
  • A+ Certification preferred.
  • Prior experience with VoIP, audiovisual equipment setup, and operation preferred.
  • Proven technical ability to troubleshoot and perform routine maintenance on computers and peripheral equipment, including Windows, MacOS, and iOS systems.
  • Proficiency with Microsoft Office 365/Suite products, such as Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
  • Good communication skills - interpersonal, written, and verbal.
  • Ability to manage multiple priorities and meet deadlines in a challenging work environment.
  • Ability to communicate technical information to teachers, students, staff, and community stakeholders in a clear and concise manner.
  • Knowledge of ITIL Foundations a plus.
  • Ability to perform physical tasks, such as lifting and moving up to 50 pounds.
  • Must have reliable transportation for frequent travel between schools and central office.

Essential Functions:

  • Demonstrate professionalism, courtesy, and empathy through customer service while working with all stakeholders, exemplifying and modeling the core values of the District.
  • Identify, diagnose, troubleshoot, and resolve technical issues for desktops, laptops, and tablets to increase reliability and access to equipment.
  • Provide setup, service, and maintenance of audio/video technology, including microphones, digital projectors, classroom audio, interactive whiteboards, video distribution equipment, and other educational technology.
  • Assist with new technology deployment and asset inventory, recovery, and recycling process.
  • Provide hands-on demonstrations of District hardware and software solutions to support end-users.
  • Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist with special projects, and resolve escalated incidents or service requests.
  • Provide technical support for district events, including periodic weekend and evening events.