IT Support Specialist
6 days ago
We are seeking a highly skilled IT Support Traveling Field Technician to join our team at Cellular Sales. As a key member of our IT department, you will provide primary support of hardware and software solutions deployed in various retail locations.
Key Responsibilities- Provide technical support and troubleshooting for end-users via phone, email, and in-person
- Identify and resolve user problems presented from the Support Service Desk
- Coordinate user problem resolution with other departments if necessary and track and report recurring problems
- Log and track issues using problem management database and maintain history records and related problem documentation
- Interface with end-users to acquire, move, add, or change desktop/laptop hardware and software systems
- Analyze and correct problems using documented procedures, available tools, and personal knowledge and skills
- Brainstorm with team members to resolve more complex problems and escalate difficult issues to Team Lead for more technical assistance
- Keep peers/manager informed of trends, significant problems, and delays, and customers informed of global problems or scheduled downtime
- Participate in creation and maintenance of IT standards and procedures
- Perform low-voltage wire pulling and termination, installing multimedia devices, and racking and stacking network equipment
- High school diploma or GED
- Minimum 2 years verifiable technology support experience
- Excellent organizational skills with the ability to work calmly under pressure, multi-task, and prioritize
- Strong troubleshooting skills
- Ability to deal with stress and changing priorities
- Excellent interpersonal skills with the ability to work both independently and as part of a team
This job is in a store/retail environment. Must be able to perform repetitious hand/eye movement, sit for long periods, stand for long periods, lift up to 50 lbs, use a ladder, and drive.
Travel75% or more.
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