IT Support Specialist

6 days ago


Detroit, Michigan, United States Cellular Sales Full time
Job Summary

We are seeking a highly skilled IT Support Traveling Field Technician to join our team at Cellular Sales. As a key member of our IT department, you will provide primary support of hardware and software solutions deployed in various retail locations.

Key Responsibilities
  • Provide technical support and troubleshooting for end-users via phone, email, and in-person
  • Identify and resolve user problems presented from the Support Service Desk
  • Coordinate user problem resolution with other departments if necessary and track and report recurring problems
  • Log and track issues using problem management database and maintain history records and related problem documentation
  • Interface with end-users to acquire, move, add, or change desktop/laptop hardware and software systems
  • Analyze and correct problems using documented procedures, available tools, and personal knowledge and skills
  • Brainstorm with team members to resolve more complex problems and escalate difficult issues to Team Lead for more technical assistance
  • Keep peers/manager informed of trends, significant problems, and delays, and customers informed of global problems or scheduled downtime
  • Participate in creation and maintenance of IT standards and procedures
  • Perform low-voltage wire pulling and termination, installing multimedia devices, and racking and stacking network equipment
Requirements
  • High school diploma or GED
  • Minimum 2 years verifiable technology support experience
  • Excellent organizational skills with the ability to work calmly under pressure, multi-task, and prioritize
  • Strong troubleshooting skills
  • Ability to deal with stress and changing priorities
  • Excellent interpersonal skills with the ability to work both independently and as part of a team
Work Environment

This job is in a store/retail environment. Must be able to perform repetitious hand/eye movement, sit for long periods, stand for long periods, lift up to 50 lbs, use a ladder, and drive.

Travel

75% or more.



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