Service Advisor

5 days ago


West Palm Beach, Florida, United States RECHTIEN INTERNATIONAL TRUCKS INC Full time
Job Summary

We are seeking a highly skilled and experienced Service Advisor to join our team at Rechtien International Trucks Inc. in Miami. As a Service Advisor, you will play a critical role in ensuring the smooth operation of our service department, providing exceptional customer service, and maintaining a high level of technical expertise.

Key Responsibilities
  • Customer Interaction: Conduct thorough inspections of trucks to identify problems and services required, communicate findings to customers, and provide accurate estimates for repairs.
  • Repair Order Management: Prepare and manage repair orders, ensuring all necessary information is included and customers are informed of expected return dates.
  • Customer Complaint Resolution: Handle customer complaints in a professional and timely manner, resolving issues to the customer's satisfaction.
  • Estimating and Quoting: Develop and provide accurate estimates for repairs, including labor and parts costs.
  • Communication: Maintain open and effective communication with customers, service technicians, and other departments to ensure seamless service delivery.
Requirements
  • Technical Expertise: Possess strong knowledge of automotive diagnostics, mechanical systems, and vehicle maintenance.
  • Service Experience: Have experience working in a service environment, with a strong background in customer service and technical repair.
  • Estimating and Sales: Be proficient in auto estimating, sales, and service writing, with the ability to upsell and provide excellent customer service.
  • Dealership Experience: Have experience working in a dealership environment, with knowledge of dealership operations and management.
  • Soft Skills: Possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
What We Offer
  • Competitive Compensation: A semi-monthly salary with monthly bonus opportunities.
  • Benefits Package: A comprehensive benefits package, including medical, dental, vision care insurance, fully paid basic life insurance, disability insurance, and a 401K plan with matching contributions.
  • Opportunities for Growth: Opportunities for professional growth and development, with a focus on customer satisfaction and technical excellence.

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