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Sales and Service Operations Manager

2 months ago

West Palm Beach, Florida, United States Sephora USA, Inc. Full time
Job ID: 253031

Store Name/Number:
FL-West Palm Beach (2240)

Hourly/Salaried:
Hourly (Non-Exempt)

Full Time/Part Time:
Full Time

Position Type:
Regular

Your Role at Sephora:

As a Sales and Service Supervisor, you will play a crucial role in delivering an outstanding shopping experience for each client.

Your leadership will guide a dedicated team of Coordinators, Licensed Beauty Advisors, and Beauty Advisors, ensuring they thrive in their positions.

If you are passionate about retail sales and enjoy fostering team success, this position is an excellent fit for you.


Key Responsibilities:

Implementing Sales and Service Experiences:
Ensure the execution of sales and service experiences that align with Sephora's high standards.

Support and Coach Team:
Provide support and coaching to team members in sales, service, and operational practices.

Executing Client Service and Sales:
Implement our client service model and sales strategies to enhance customer engagement.

Ensuring Compliance with Sephora Standards:
Maintain compliance with store standards, fostering a professional atmosphere.

Ensuring Client Loyalty and Engagement:
Promote client loyalty programs and services, tracking key performance indicators (KPIs) to ensure effectiveness.

Qualifications/Experience:
Previous leadership experience, ideally in retail sales or service environments.
A strong commitment to client service and teamwork.
Excellent communication skills with the ability to manage multiple tasks.
Resilience and adaptability to evolving store priorities.
Flexible availability to work during peak retail hours.
Consistent and reliable attendance.
Capability to lift and carry up to 50 pounds.

While at Sephora, you'll enjoy:

Diversity, Inclusion & Belonging:
We are dedicated to creating a beauty community where every individual's uniqueness is celebrated and respected.

Meaningful Rewards:

Sephora provides comprehensive healthcare and wellbeing benefits based on eligibility; further details about our company benefits can be found on our website.

Hourly pay offered between $28.25/hr, depending on qualifications and relevant experience.

This is a flexible (on-demand) position for employees who can work between 0-19 hours a week, allowing you to balance your work schedule with other commitments.

Sephora is an equal opportunity employer and values a diverse and inclusive workplace.

All applicants will be considered for employment without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other legally protected status.

Sephora is committed to providing reasonable accommodations in our recruiting processes for applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants for employment, including those with a criminal history, in a manner consistent with applicable federal, state, and local laws.