Service Manager

4 days ago


Columbus, Ohio, United States MH Equipment Company Full time
Service Manager Job Description

MH Equipment is seeking a highly skilled and experienced Service Manager to lead our service department. As a key member of our team, you will be responsible for overseeing the daily operations of the service department, ensuring that all technicians and staff are properly trained and equipped to provide exceptional service to our customers.

Key Responsibilities:

  • Direct supervision and development of shop and field technicians, as well as service department office staff.
  • Profit and loss (P&L) responsibilities for the service department, focusing on growth and profitability.
  • Interview, hire, train, and participate in the education of shop and field technicians.
  • Supervise, inspect, and approve all shop repair jobs for completeness and accuracy prior to return to customer.
  • Quote customers as necessary and keep them informed of cost overages, delays, additional work, etc.
  • Manage the cleanliness of the grounds, service shop, steam pad, break room, etc. to maintain a professional image and workplace.
  • Supervise the preparation and pre-delivery of new equipment.
  • Close work orders within 48 hours of completion.
  • Responsible for the supervision of warranty administration.
  • Responsible for the supervision of customer PMs for timeliness, completeness, and the sale of additional work, etc.
  • Resolve customer complaints and billing problems.
  • Interface with other departments.
  • Follow-up on past due accounts and assist with service-related situations.
  • Establish and follow policies and procedures with a special emphasis on safety-related issues.
  • Coordinate with rental management on PMs and maintenance of rental units.
  • Oversee repairs on rental trucks.
  • Ensure on-time delivery of rental units to customers.
  • Interface as needed with factory service representatives.
  • Perform other duties and special assignments as assigned.

Requirements:

  • Strong management abilities.
  • Ability to organize and prioritize.
  • Computer skills or ability to learn.
  • Service experience.
  • Good oral and written communications skills.
  • Confidentiality.
  • Valid driver's license and proof of insurance.
  • Regular and prompt attendance.
  • Present a professional image in personal appearance, dress, and preparation.

Working Conditions:

Employee is expected to work a basic 40-hour week, Monday through Friday, plus whatever time is required to accomplish goals for the position, which could include weekend coverage.

Benefits:

  • Uniquely MH: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, and more.
  • Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match.
  • Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
  • Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
  • Company Support: Continuous training, safe working environment.

MH Equipment is proud to be an Equal Opportunity Employer.



  • Columbus, Ohio, United States Service Experts Full time

    Service Experts Heating & Air ConditioningWe are seeking a skilled HVAC Service Technician to join our team of experts in commercial HVAC service and repair. As a key member of our team, you will be responsible for providing top-notch service to our commercial customers, ensuring their HVAC systems are running efficiently and effectively.Key...


  • Columbus, Ohio, United States Service Experts Full time

    Service Experts Heating, Air Conditioning, & PlumbingWe are seeking a skilled HVAC Service Technician to join our team of experts in the field of heating, ventilation, and air conditioning. As a key member of our team, you will be responsible for providing top-notch service to our commercial customers, ensuring their HVAC systems are running efficiently and...


  • Columbus, Ohio, United States Service King Full time

    Job Title: Associate General ManagerService King is seeking a highly motivated and detail-oriented Associate General Manager to join our team. As an Associate General Manager, you will play a key role in supporting the General Manager in leading the shop's operations and ensuring the location meets or exceeds corporate goals for customer service, gross...


  • Columbus, Ohio, United States Service Experts Full time

    Job SummaryWe are seeking a highly skilled HVAC Commercial Service Technician to join our team at Service Experts. As a key member of our engineering excellence team, you will be responsible for providing top-notch service and support to our commercial customers.Key Responsibilities:Analyze and diagnose customer problems in a courteous, professional, and...


  • Columbus, Ohio, United States Pilot Freight Service Full time

    Customer Care RepresentativeJob Category: Logistics Requisition Number: CUSTO03769Position OverviewPilot Freight Service is in search of a dedicated Customer Care Representative to join our team.Key Responsibilities:Maintain regular and precise communication with clients, transporters, and internal personnel.Provide accurate shipping quotes to...


  • Columbus, Ohio, United States Pilot Freight Service Full time

    **Job Summary**Pilot Freight Service is seeking a highly skilled and detail-oriented Customer Service Representative to join our team in Groveport, OH.**Key Responsibilities:**• Provide exceptional customer service to internal and external stakeholders, ensuring timely and accurate communication.• Offer rate quotes on shipments and track progress to...


  • Columbus, Ohio, United States Service King Full time

    Job SummaryThe Associate General Manager is a key leadership role at Service King, responsible for supporting the General Manager in leading the shop's operations and ensuring the location meets or exceeds corporate goals for customer service, gross profit, and operational efficiency.Key ResponsibilitiesSupport the location's efforts to achieve revenue goals...

  • Service Manager

    3 weeks ago


    Columbus, Ohio, United States MH Equipment Company Full time

    Job SummaryMH Equipment Company is seeking a highly skilled and experienced Service Manager to oversee the daily operations of our service department. As a key member of our team, you will be responsible for ensuring the efficient and effective delivery of services to our customers.Key ResponsibilitiesLeadership and Supervision: Direct and supervise a team...

  • Service Manager

    3 weeks ago


    Columbus, Ohio, United States MH Equipment Company Full time

    About the Role:The Service Manager will oversee the daily operations of the service department, ensuring the highest level of customer satisfaction and service quality. This role will be responsible for supervising and developing a team of technicians, managing the service department's budget and profitability, and ensuring compliance with company policies...

  • Operations Manager II

    2 weeks ago


    Columbus, Ohio, United States Controlled Contamination Service Full time

    {"h1": "Operations Manager II", "p": "Controlled Contamination Services is a national provider of facility solutions, technical and decontamination services. Our clients are in the Life Sciences, Technology, IT, Defense and Aerospace industries. We utilize state-of-the-art strategies, processes and human capital to ensure the highest degree of service and...

  • Service Manager

    1 week ago


    Columbus, Ohio, United States Village Green Full time

    {"h1": "Service Manager Job Description", "p": "At Village Green, we are seeking a highly skilled Service Manager to join our team. As a key technical and maintenance leader, you will be responsible for the direct leadership, development, and support of our maintenance team. Your primary focus will be on delivering seamless customer service, ensuring the...

  • Service Manager

    2 weeks ago


    Columbus, Ohio, United States Goodyear Full time

    Job Summary:We are seeking a highly motivated and experienced Service Manager to join our team at Goodyear. As a Service Manager, you will be responsible for leading the service department to deliver exceptional customer service and achieve sales goals.Key Responsibilities:Manage the service department to ensure efficient workflow and quality work...

  • Service Manager

    1 week ago


    Columbus, Ohio, United States MH Equipment Company Full time

    Service Manager Job SummaryMH Equipment is seeking a highly skilled Service Manager to lead our service department. As a key member of our team, you will be responsible for supervising and developing our shop and field technicians, as well as the service department office staff.Key Responsibilities:Direct supervision and development of shop and field...

  • Operations Manager II

    3 weeks ago


    Columbus, Ohio, United States Controlled Contamination Service Full time

    Job SummaryControlled Contamination Services is seeking a highly skilled Operations Manager II to oversee the day-to-day cleaning operations and quality programs of specific customer accounts, areas, or multi-location sites. The ideal candidate will have a strong background in facilities management, production, manufacturing, janitorial, cleaning,...


  • Columbus, Ohio, United States Drive Line Service Full time

    Position Overview:The Regional Training Manager is tasked with overseeing and directing all educational initiatives within a specified area.Key Responsibilities:Lead the onboarding and ongoing training for new and existing District Managers.Facilitate the professional development of field merchandisers.Ensure that all District Managers possess the necessary...


  • Columbus, Ohio, United States Tire Choice Auto Service Centers Full time

    Job DescriptionTire Choice Auto Service Centers is a leading provider of automotive services and tire solutions in the United States. We are committed to delivering exceptional guest experiences and providing the highest quality services to our customers.About the Role:The Guest Care Specialist is a key member of our team, responsible for providing a...


  • Columbus, Ohio, United States Clintonville Automotive Repair Service Full time

    Join Our Team as an Automotive Service TechnicianAre you tired of missing out on special moments with your family due to work commitments? At Clintonville Automotive Repair Service, we understand that evenings and weekends are precious family time. We are currently seeking enthusiastic, motivated, and friendly individuals to assist us in managing our busy...


  • Columbus, Ohio, United States Controlled Contamination Service Full time

    Job SummaryControlled Contamination Services is seeking an experienced Operations Manager II to oversee the day-to-day cleaning operations and quality programs of specific customer accounts, areas or multi-location sites.Main ResponsibilitiesSupervise, plan and coordinate customer/regional cleaning operations.Continually monitor cleaning operations to ensure...

  • Finance Analyst

    13 hours ago


    Columbus, Ohio, United States Chemical Abstracts Service Full time

    Job SummaryCAS is seeking a highly skilled Finance Analyst to join our Finance team. As a key member of the team, you will be responsible for developing, analyzing, and reporting on the operating Division's short and long-term strategic financial plans.Key ResponsibilitiesDevelop and maintain annual and long-range investment plans and monthly forecasting...


  • Columbus, Ohio, United States Chemical Abstracts Service Full time

    Job SummaryWe are seeking a highly skilled Information Security Risk Manager to join our team at Chemical Abstracts Service. As a key member of our security team, you will be responsible for identifying, assessing, and mitigating security risks to our organization's information assets.Key ResponsibilitiesDesign, implement, and maintain an effective...