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Service Manager

2 months ago

Columbus, Ohio, United States Goodyear Full time

Job Summary:

We are seeking a highly motivated and experienced Service Manager to join our team at Goodyear. As a Service Manager, you will be responsible for leading the service department to deliver exceptional customer service and achieve sales goals.

Key Responsibilities:

  • Manage the service department to ensure efficient workflow and quality work delivery.
  • Drive sales growth through guest interactions and tire and service sales.
  • Build strong relationships with guests and ensure their satisfaction by acting as a liaison between technicians and guests.
  • Contribute to the training and development of service department associates.
  • Articulate warranties, promotions, and advertisements to guests.
  • Utilize tools to make recommendations to guests based on manufacturing guidelines.
  • Maintain a clean and safe work and guest area.
  • Perform manual tasks, including light and heavy lifting, standing, bending, and squatting.

Requirements:

  • Minimum 1 year of previous Automotive Service management experience.
  • Valid driver's license.
  • Must be at least 18 years of age.
  • No relocation is being offered for this position.
  • Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Preferred Qualifications:

  • Previous automotive service sales experience.
  • Previous automotive service experience.

Position Criteria:

  • Strong work ethic and independently motivated to produce results.
  • Hard worker with personal characteristics such as responsibility, dependability, conscientiousness, communication, and teamwork.
  • Ability to review, analyze, and interpret information, identify problems, and make decisions.
  • Ability to read, understand, and follow procedures and guidelines.
  • Commitment to following established safety policies and procedures.

Job Type: Full-time

Industry: Automotive

Company: Goodyear