Operations Manager II

2 days ago


Columbus, Ohio, United States Controlled Contamination Service Full time
{"h1": "Operations Manager II", "p": "Controlled Contamination Services is a national provider of facility solutions, technical and decontamination services. Our clients are in the Life Sciences, Technology, IT, Defense and Aerospace industries. We utilize state-of-the-art strategies, processes and human capital to ensure the highest degree of service and integrity for the sensitive environments we support.

**Job Summary:**
The Operations Manager II role oversees the day-to-day cleaning operations and quality programs of specific customer accounts, areas or multi-location sites. The role is responsible for managing, defining, coordinating and facilitating projects, leading teams and ensuring the success of the assigned account portfolio and regional operations.

**Key Responsibilities:**

* Supervise, plan and coordinate customer/regional cleaning operations
* Continually monitor cleaning operations to ensure all activities are completed promptly and correctly
* Responsible for staff development in areas such as training, technical skills, safety, and performance management
* Assist in recruiting/hiring/onboarding of new team members
* Complete annual performance reviews and provide professional development opportunities
* Monitor and maintain budgeted labor hours at assigned sites/accounts
* Maintain project calendar, develop agendas, record minutes and action items and facilitate meetings
* Manage cross-functional team resources appropriately to ensure effective team performance and achieve goals
* Plan, organize and lead projects to improve efficiency and productivity and identify/implement best practices
* Identify and resolve technical, procedural and equipment issues that hinder cleaning performance
* Follow Good Manufacturing Practices where applicable
* Manage inventory levels at customer sites
* Represent the company at customer meetings and perform quarterly business reviews with key clients
* Ensures accurate time/attendance recording and labor law compliance

**Requirements:**

* Bachelor's degree and 3-7 years (5 - 10 years in lieu of bachelor's degree) of experience in facilities, production, manufacturing, janitorial, cleaning, hospitality or related field
* 3+ years prior experience managing supervisory level staff and an hourly labor force
* 3+ years direct business operations experience
* P&L & Financial reporting experience
* Demonstrate excellent written and verbal communication skills
* Demonstrates excellent documentation skills, and adhere to all regulations
* Demonstrates excellent problem solving/issue resolution skills
* Ability to stay calm and rational under pressure
* Adheres to all policy and conduct standards and embraces the culture of CCS
* Must have a high level of attention to detail and excellent time management skills

**Physical Requirements:**

* Required to spend on-the-job time on the following physical activities: Operate a motor vehicle, Stand, Walk, Lift, Climb, Talk, Hear
* Use hands to finger, handle or feel, Reach with hands or arms
* The Weight or Force requirement in this position is: Up to 30 pounds

**Vision Requirement:**

* This position requires to have close vision (clear vision at 20 inches or less), and color vision (ability to identify and distinguish colors)
* Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
* Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Controlled Contamination Services is an equal opportunity employer - vets/disability."

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