Utilities Coordinator

3 weeks ago


Decatur, Illinois, United States DeKalb County Full time
{"Job Summary

We are seeking a highly skilled Utilities Dispatcher to join our team at DeKalb County. The successful candidate will be responsible for dispatching County personnel to work sites, ensuring all utility work, customer service, information sharing, and data are handled correctly and in a timely, professional manner.

Key Responsibilities
  • Answer calls from the public and other DeKalb County departments concerning water or sewer-related emergencies or billing issues.
  • Respond to all radio transmissions from Watershed crews, 911, or other sources; monitor and respond to rapid radio traffic from crews, supervisors, and other departments; and gather details for work orders.
  • Dispatch and route all water and sewer calls and other calls to response teams and supervisors in a time-sensitive manner; ensure transmission of accurate data to crews for each emergency, such as water main repairs, sewer spills, and infrastructure; and act with high regard for the general safety of the public.
  • Enter data about water and sewer-related issues in the form of service requests; check and verify work history as it relates to any calls or work in progress by Watershed crews; and ensure vital information is relayed to foremen and supervisors.
  • Retrieve data, gathering information about water and sewer issues, including work order history, maps, etc; ensure information in the database about orders such as repairs of sewer spills, water leaks, sewer backups, and previous repairs is retrieved precisely and accurately; and access billing information for customers and citizens.
  • Make calls to secondary agencies (e.g., health department and others) and utilities, such as gas and electric services, on an as needed basis, to notify them about damage from water or sewer emergencies requiring their attention.
  • Complete mandated documents for work orders, sewer spills, etc.; ensure that accurate, time-stamped, and time-sensitive documents are recorded; and document related emails, faxes, and interoffice communication.
Requirements
  • High school diploma or GED required; one year of experience in radio communications, utility customer service, call center dispatch, or related work, or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
  • Must possess and maintain a valid Georgia driver's license.
Assessment

To be considered for this position, you must pass a pre-hire assessment. The assessment will evaluate your filing, spelling, math, and data entry skills. Please read and follow all instructions before beginning each assessment module. The time limit for each assessment module will be displayed on the screen, and are listed below:

Module Time Limit Passing Overall Score

Filing 10 minutes 70%

Spelling 10 minutes 70%

Math 15 minutes 70%

Data Entry 3 minutes 6000 Net Key Strokes per hour

____________________________________________________

TOTAL TIME: 38 minutes

Offer is contingent upon the successful completion of a background investigation and pre-employment physical and a drug/alcohol screen.

Position posted until a viable pool of candidates has been established. This posting is to fill the current vacancies and to establish an eligibility list to fill any future vacancies that may occur in the next 6 months.

"}

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