Install Service Coordinator PS2

7 days ago

Decatur, Illinois, United States The GEO Group, Inc. Full time
Job Summary

The Install Services Coordinator is responsible for installing, servicing, and removing electronic monitoring (EM) equipment in clients' residences and other locations as necessary. This role requires troubleshooting equipment problems, performing routine cleaning and equipment maintenance, and maintaining sufficient inventory levels to service specific contracts.

Key Responsibilities
  • Install and remove EM equipment in contracting agency offices, client residences, or other locations, such as workplaces and jails, in accordance with contractual guidelines.
  • Troubleshoot equipment problems in client residences, or other locations, such as workplaces, agency offices, and jails, or via telephone to ensure proper operation.
  • Maintain adequate inventory of equipment and supplies in order to service contracts within a specific area.
  • Perform equipment inspections to identify damage or malfunction.
  • Clean field equipment.
  • Test equipment in accordance with quality assurance standards.
  • Perform routine equipment maintenance.
  • Identify areas of potential business growth and communicate to Manager, Install Services.
  • Provide regular reports to Manager, Install Services on installer activities within a specified area.
  • Train new contracting agency officers on company equipment, policies, and procedures as requested.
  • Visit local prisons and other correctional facilities regularly to collect unused equipment.
  • Build relationships with contracting agency contacts to promote Company products and services.
  • Perform data entry via the internet to enroll new clients or update existing clients' information for all Company products and services.
  • Assist in recovering equipment to minimize losses.
  • Ensure calibrations are kept up to date if alcohol devices are utilized by the contract.
Requirements
  • High School Diploma or GED required.
  • Six (6) months experience in the military, or a security or law enforcement field preferred.
  • Valid drivers license and have the ability to safely operate a motor vehicle.
  • Work experience in the Corrections Industry preferred.
  • Sales experience preferred.
  • Knowledge of electronic monitoring field equipment.
  • Ability to understand EM messages and daily summary reports.
  • Effective verbal and written communication skills.
  • Proficient presentation skills.
  • Ability to organize and manage inventory.
  • Ability to work independently with minimal supervision.
  • Ability to work with computers and the necessary software typically used by the department.
Working Conditions
  • Extensive or local travel required.
  • Installations and general fieldwork may require entering possible unstable or hostile environments.
  • Ability to climb stairs to deliver and install EM equipment.

The GEO Group, Inc. offers a competitive benefits package with options for you and your family, including paid time off, paid holidays, 401(k) matching, health insurance, vision insurance, life insurance, health savings account, tuition reimbursement, employee discount, reduced tuition rates, disability insurance, employee assistance program, 401(k), pet insurance, dental insurance, paid training, and flexible spending account.

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